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美国911接线员有多少黑科技?佛罗里达不养闲人背后的美国公务

字幕摘录

时间英文中文
0:00Florida man.佛罗里达人。
0:01He gets up to a lot.他变得很多。
0:02But who comes to his rescue when he's at his lowest?但是当他处于最低水平时 谁来救他?
0:05A man just came to our door.有个人刚到我们家门口
0:07He said he was bit by a gator.他说他被鳄鱼咬了
0:10600,000 people call 911 in the United States every single day.美国每天有60万人拨打911电话.
0:14And the brave people who pick up those desperate calls are called 911 dispatchers.而那些勇敢的人,谁接那些绝望的电话 被称为911调度员。
0:19I'm lucky enough to have one of them as my mother, so today I'll show you what it's like to work as幸有一人为母,故今日示众.
0:23a 911 dispatcher.911调度员
0:25This is the room where they work in for 12 hours a day for 60 hours a week.这是他们每天工作12小时、每周工作60小时的房间。
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序号英文中文
1Florida man.佛罗里达人。
2He gets up to a lot.他变得很多。
3But who comes to his rescue when he's at his lowest?但是当他处于最低水平时 谁来救他?
4A man just came to our door.有个人刚到我们家门口
5He said he was bit by a gator.他说他被鳄鱼咬了
6600,000 people call 911 in the United States every single day.美国每天有60万人拨打911电话.
7And the brave people who pick up those desperate calls are called 911 dispatchers.而那些勇敢的人,谁接那些绝望的电话 被称为911调度员。
8I'm lucky enough to have one of them as my mother, so today I'll show you what it's like to work as幸有一人为母,故今日示众.
9a 911 dispatcher.911调度员
10This is the room where they work in for 12 hours a day for 60 hours a week.这是他们每天工作12小时、每周工作60小时的房间。
11Both day shift and night shift.白天和晚上都一样
12You may have never thought about what a 911 dispatcher does,你可能从未想过911调度员会做什么
13so allow me to give you a quick rundown.所以,请允许我给你一个快速运行。
14In this center, 911 dispatchers answer calls,在这个中心,911调度员接电话
15talk people through medical and fire emergencies, direct both fire trucks and ambulances on land通过医疗和火灾紧急情况与人交谈,在陆地上指挥消防车和救护车
16and on water.还有水
17Of course, because it's Florida.当然,因为它是佛罗里达。
18This is what my mom's setup looks like.这是我妈妈的设定。
19That screens how we take calls and how we make calls.这显示我们如何接听电话 如何打电话。
20This is the mapping on those calls.这就是这些电话的地图。
21When何时
22you first call 911, it'll pin where you are.你先打911,它会钉住你的位置
23If it's on your cell phone, as long as you have如果你的手机里有的话,只要你有
24a decent phone, not one from like 2000, it'll pin exactly where you are.一个不错的电话,不是2000年的, 它会钉住你的位置。
25If the house is big enough,如果房子够大
26we can tell you what room you're in.我们可以告诉你你住哪个房间
27This will get the information on the cell phone and any这将得到的信息 在手机和任何
28information you put in your iPhone.您将信息输入您的iPhone。
29This is transcription.这是抄本。
30As a supervisor, I monitor,作为一个监督,我监督,
31so it'll give key words like baby, fire, shots, stabbing.因此它会给出关键词 比如婴儿,火,枪,刺。
32It's all AI generated.都是人工智能生成的
33And that's our这是我们的
34In addition to taking 911 calls, we also monitor various radio channels around the county.除了接911电话外,我们还监视全县各地的各种广播频道.
35This这个
36one here is for the airport.一个是机场的
37During season, which is like October through April, we swell在十月到四月的季节里,我们膨胀
38about double our size and population.大约两倍于我们的规模和人口。
39And a lot of those people are elderly.很多人都是老年人。
40They have a lot of他们有很多
41medical issues.医疗问题。
42Flying from Canada down the f***ing s***, things happen.从加拿大飞过,事情发生了
43They also fall at the airport,他们还在机场坠落,
44occasionally get hit by a car.偶尔会被车撞到
45Hit by a car at the airport.在机场被车撞了
46Well, yeah, everybody's looking at the嗯,是的,每个人都看着
47people.人们
48It happens more often than you think.它发生频率比你想象的。
49Right now, my mom is answering a call.现在,我妈妈在接电话
50Firstly,首先,我们...
51they input the address and type of help needed so they can immediately dispatch help.他们输入所需的地址和帮助类型,以便他们能够立即发出帮助。
52Thank you.谢谢
53Tell告诉
54me exactly what happened.我到底发生了什么事。
55After that, they ask extra questions like age or other medical details之后,他们又问其他问题,如年龄或其他医疗细节
56and input it into the system.并输入系统。
57Depending on the results, the questions she asks and advice she根据结果,她问的问题和建议
58gives will be different.给与将不同。
59Every call is also categorized by emergency level.每个电话也按紧急级别分类。
60So for example,比如说,
61in non-emergency calls such as a hospital transfer, the lights and sirens will be off,在非紧急电话,如医院转移, 灯和警报器将关闭,
62because that's not an emergency.因为这不是紧急情况
63While for someone who's having a heart attack, they will obviously对心脏病发作的人来说 他们显然会
64rush over, lights and sirens on.冲过去,灯和警报响起。
65And before responders arrive, if you could please put away在答复者到来之前 请收起来
66any pets, gather her medications, unlock the door, meet the paramedics.任何宠物, 收集她的药物, 解锁门, 见救护人员。
67If she does get worse in如果她真的变得更糟
68any way, please call back immediately for further instructions.无论如何,请立即回电 以获得进一步的指示。
69You're welcome, sir.不客气,长官
70Bye bye.再见
71This这个
72computer system is super convenient, but what were they doing before this?电脑系统是超级方便的, 但在此之前他们在做什么?
73They used these books.他们用这些书。
74Yes,
75books.
76These books have instructions for every single type of call and scenario, and they're这些书有说明 每种类型的呼叫和情景, 他们是
77rather hard to navigate compared to the computer system.和电脑系统相比 导航相当困难
78So well, as you answer, it can, it brings所以,当你回答, 它可以,它带来
79you down different paths.你走不同的道路。
80It tells you, like here, your links.它告诉你,像这里,你的链接。
81If the baby's coming breach, you go to如果宝宝要破门而入,你就去
82F20.F20 (英语).
83Here's F, and then you go to 20.这是F,然后你到20。
84That's what we do for breach.这就是我们为突破而做的
85And if it's breach, you go to 25.如果有漏洞,你到25点
86Do you guys have a school shooting protocol?你们有学校射击规程吗?
87Yes, we do.没错
88We share and we use the police protocols.我们分享,我们使用警察程序。
89And it's protocol 136, so we can go here and go through it if we need to.这是第136号协议 如果有必要,我们可以通过它
90So what are the majority of the calls you're getting today like?今天你接到的电话大多是什么样子的?
91众皆 over.
92For some reason, we've had a lot of stroke calls today.由于某种原因,我们今天接到了很多中风电话.
93Can you tell someone that they don't need你能告诉别人 他们不需要
94an ambulance and then not go?救护车然后不走?
95No.没有
96Okay, so you can't do that?好吧,所以你不能做到这一点?
97No.没有
98What happens if you do that,如果你这样做会怎么样?
99and we'll get into trouble and then maybe get fired if you keep doing it?我们就会惹上麻烦 然后如果你继续这样下去 可能会被开除吗?
100We have a protocol where if you call 911, you want help.我们有协议 如果你打911,你需要帮助。
101Yes.
102So we are going to send you help.所以我们会派你来帮忙
103Okay.摆
104Unless you tell us on the phone that your situation has resolved.除非你在电话里告诉我们你的情况已经解决了
105Now that you have a solid understanding of how a call works,既然你对电话的操作方式有了深刻的理解
106here are a few real 911 calls I was able to obtain.我接到几个911电话
107Okay, so right now we're going to go on a little tour of the building.好了,现在我们要去参观一下这栋楼
108All right, so where are we right now?好了 我们现在在哪?
109I know you call this a break room.我知道你称之为休息室
110We actually don't get我们实际上没有得到
111like a real break.就像一个真正的休息。
112Oh, really?是吗?
113You don't?是吗?
114No, we eat at our desks, but we chose that.不,我们在书桌吃饭, 但我们选择了。
115Because if we got breaks, we would have to work longer and they're already working因为如果我们有休息, 我们必须工作更长, 他们已经在工作了
11612-hour shifts.12小时轮班。
117Oh, wow.哦,哇呜。
118During the hurricane, this entire shower was lined with shampoo,飓风期间,整场淋浴都配有洗发水,
119conditioner, and body washes.调理器,和身体洗。
120You have a little loop of things everywhere.你到处都有小圈子
121A little sticky thing.有点粘
122I remember.我记得
123That was crazy.太疯狂了
124Look, all these had towels.你看,所有这些有毛巾。
125Mom, the next time you're in a natural妈妈,下次你自然而然
126disaster situation like this, be sure to use this.像这样的灾难 一定要用这个
127It's Dangerous Enemy, B.C.公元前期是危险的敌人.
128Durkos Anti-Danger杜尔科斯反危险组织
129Shampoo.须菩提.
130I actually used it while I was in China.其实我在中国的时候就用过
131It gives the scalp a refreshed feeling and is给头皮一个清新的感觉
132also backed by scientific ingredients.也得到了科学成分的支持。
133Your scalp is squeaky clean once you use it and it doesn't你用过头皮就很干净了,没有
134feel itchy or oily afterwards.之后觉得痒或油腻
135If your dandruff is bad, use it three times a week.如果你的破烂坏,每周用三次
136Then once your一旦你来了
137issue is resolved, use it once a week just to maintain your scalp's health.问题解决了 每周用一次来维持头皮的健康
138Even if you can't即使你无法
139wash your hair as often as you should, like during hurricanes, you won't have any dandruff issues.经常洗头发 就像在飓风期间 你不会有任何麻烦
140And right now, it's even available in America at local drugstores.现在,它甚至可以在美国 当地药店。
141Now, I don't know if you've现在,我不知道你有没有
142actually heard of Vichy, but it's a L'Oreal line.听说了维希,但这是L'OREAL线。
143I didn't know it was L'Oreal, but I know this brand.我不知道是L'OREAL, 但我知道这个品牌。
144Yeah, you do?是吗?
145Yes, I use this brand.是的,我用这个品牌。
146When we went to Paris, I bought a bunch of it and brought it我们去巴黎的时候,我买了一堆,带了过来
147back.回来
148Oh, really?是吗?
149Yeah, I love it.是啊,我喜欢它。
150Well, that actually makes a lot of sense because Vichy is嗯,这实际上有很多道理 因为维希是
151an old French brand that's been studying scalp health since 1964.从1964年开始研究头皮健康的法国老品牌
152I just didn't know to get there.我只是不知道 到达那里。
153Dandruff is something nobody wants to deal with, especially in Florida where it doesn't even snow.Dandruff是没人想处理的 特别是在佛罗里达州 它甚至没有下雪
154So you don't have an excuse for the white flakes on your hair.所以你没有借口 白片在你头发上。
155Recently, they added a moisturizing最近,他们增加了湿润
156version of the Green Label shampoo that has an additional 8% of moisturizer from hyaluronic acid绿标签洗发精版本,它含有来自hy酸的其他8%的润滑剂
157compared to the original.相对原版。
158It gets rid of dandruff while keeping your scalp hydrated.它在保持头皮水分的同时 清除了粪便
159It's now launched现已推出
160(原始内容存档于2018-09-21). on JD.com.
161If you're interested, check out the link below.如果你有兴趣,请查看下面的链接.
162This is our training department.这是我们的训练部
163We我们
164have different simulators set up in here to train all of our new people.这里有不同的模拟器 用来训练我们所有的新人
165They do about six weeks of他们约六个星期
166training and then they also go and they listen to calls or they have assignments where they take然后他们去听电话 或者他们有任务
167pretend calls.假装打电话。
168So what are the qualifications needed to become a 911 dispatcher?成为911调度员需要什么资格?
169Good communication沟通良好
170skills.技术。
171People have to be able to understand you.人们必须能够理解你
172You need to be able to type because you need to您需要能够输入,因为您需要
173talk, read, and type at the same time.说话,读书,同时打字.
174So you need to be able to multitask as well.所以,你需要能够 多重任务。
175So what would be那会是什么
176someone's starting salary if they were to become a 911 dispatcher here?如果有人在这里当911调度员 就要发工资了?
177I believe it's somewhere一定在某个地方
178around $20 an hour.每小时20美元左右
179And how much yearly?一年多少钱?
180It's somewhere around $44,000 but our benefits are大约在44000美元左右 但我们的好处是
181really good.很不错。
182Retirement, vision, dental.退休 视力 牙科
183We get long-term disability in case something happens.我们长期残疾,以防万一。
184Life insurance equal to one-year pay.人寿保险相当于一年工资.
185When you have a baby or adopt a baby or your significant当你有孩子或收养孩子 或者你的重要
186other has a baby, you get off for three months to spend time.其他人有孩子,你下车 三个月的时间。
187We got interrupted by my mom's我们被我妈打断了
188co-worker telling us that a woman in labor was being transported to the hospital and that there同事告诉我们,一名正在分娩的妇女被送往医院,在那里
189was a possibility of that baby being born in the ambulance.那婴儿有可能在救护车里出生
190If it's not her first child then you如果不是她的第一个孩子,那么你
191might be able to hear baby born.也许能听到婴儿出生的声音
192Normally first babies if it's your first birth it takes a little通常第一胎,如果这是你的初生 需要一点时间
193bit longer and the more kids you've had the faster they come out.越长越多的孩子越快出来
194All my babies except for the one除了那个,我所有的孩子
195were all like they had like three or four or five babies.他们就像有三、四、五个孩子
196I don't know the number which has been我不知道是哪个号码
197too many years but those things are just shooting out.太多年了,但那些东西只是射击。
198So who are the people behind the screen when屏幕后面的人是谁?
199you call for 911 in Florida?你在佛罗里达呼叫911?
200Let's put a face to those voices.让我们面对那些声音。
201So what's your favorite part about那么,什么是你最喜欢的部分
202your job?你的工作吗?
203That I don't take at home.我不带回家。
204As soon as I leave my work's done.只要我离开我的工作完成。
205I like helping people.我喜欢帮助别人。
206Being目标
207able to support my community when somebody's probably having the worst day possible.能够支持我的社区 当有人可能会有 最糟糕的一天。
208Getting获取
209the right resources to the right places and knowing that the panicked person on the other end of the正确的资源 正确的地点, 并知道恐慌的人 在另一端
210call can talk to me and I'll stay calm on the phone with them.打电话给我,我会保持冷静 在电话与他们。
211Getting help to the people as fast尽快得到帮助
212as I can.尽我所能。
213I've had the opportunity where I've helped save people's lives previously so that's我曾经有机会帮助拯救人们的生命 所以
214definitely really fulfilling for me.绝对是真正满足我。
215What's the most difficult part of your job that you never你工作最难的地方是什么?
216know what's going to happen?知道会发生什么吗?
217Multitasking.多任务
218Hearing people's worst day.听到人们最糟糕的一天。
219Sometimes we unfortunately有时候我们很不幸
220have to pick up the phone and a parent's found their toddler at the bottom of the pool.得接电话 父母在泳池底部找到孩子
221Husbands have found their wives of 30, 40, 50, 60 plus years dead in bed next to them.丈夫发现妻子有30年,40年,50年,60年以上的人死在旁边的床上.
222The hours时间
223and the stressful calls.和紧张的呼唤。
224The uncontrollable callers that you have to try to control.你不得不控制那些无法控制的呼叫者。
225We have long hours that we work and it can get very stressful and also trying to make sure that I我们有很长的工作时间,我们工作, 它会变得非常紧张, 也试图确保我
226stay calm all the time while I'm trying to get someone on the other end to listen to my instructions.保持冷静,而我试图让别人 在另一端听我的指示。
227Letting go.释之.
228Letting go of the the calls that you you know you can't control it to work in this job.放弃那些你知道你控制不了的电话 来做这份工作
229We're all seem to be very controlling people.我们似乎都控制着人
230That lack of control and and the and the letting缺乏控制 和让
231go of calls that that are pretty tough is hard.打个电话都很难
232It's difficult.难曰.
233These callers and calls are very这些打电话和电话的人非常
234very stressful.压力很大
235There are certain things and certain calls that I take that have related有些事情和某些电话我 认为这些都与
236very closely to my life and they definitely stick with you.他们绝对会支持你的
237What would you tell someone who wants你会怎么跟别人说
238to become a 911 dispatcher?成为911调度员?
239If you can multitask and you can type really well then you'd be good如果你能多任务,而且能打得非常好 那你会很棒的
240{\fn黑体\fs22\bord1\shad0\3aHBE\4aH00\fscx67\fscy66\2cHFFFFFF\3cH808080}对着它
241It's not for the faint of heart.不为心虚者.
242It's a very emotional job.这是一个非常情感的工作。
243I would tell them that it is我会告诉他们
244rewarding but it does take a lot of training and you need to be accepted of that.值得奖励,但确实需要很多训练 而你需要被接受
245This is not for这不是用来
246the easy.很简单。
247This is a calling kind of job and if you're out for just a paycheck this is not it.这是一种叫工作 如果你只是拿工资,这不是它。
248It's a very rewarding job as well though.不过这工作也很有回报
249We get to hear babies first breath.我们第一次听到婴儿的声音
250We get to hear someone我们听到有人
251you know oh my gosh we found them so it's it's great.哦,我的上帝,我们找到了他们 所以这是伟大的。
252Do it.做到这一点。
253It's fulfilling.令其圆满.
254If it's your personality and you can it fits absolutely.如果这是你的个性,你可以完全适合。
255It's so rewarding.如此报恩.
256It's amazing.不可思议.
257What's your most memorable call?你最难忘的电话是什么?
258I would say birthing babies or assisting to a birth to我要说生孩子或协助生孩子
259birth babies.出生婴儿。
260I like childbirth calls.我喜欢分娩电话
261Childbirths.产子.
262My baby.我的宝贝
263I delivered a baby.我生了一个孩子。
264A little baby girl.一个小女孩
265My childbirth call.我的分娩电话
266I did help deliver a baby.我确实帮过孩子
267We weren't aware that my niece was我们不知道我的侄女是
268pregnant and she had her baby in a toilet.怀孕后,她把孩子放在厕所里。
269I got to deliver just this last December on my birthday.我去年12月生日的时候得送这个
270I got to help deliver a very healthy baby girl and that was amazing.我得帮她生一个很健康的女婴 这太棒了
271What's the working environment什么是工作环境
272like here?像这里?
273We're a family.我们是一家人
274We have a really good culture here.我们有一个非常好的文化在这里。
275When we're having a bad day as an我们今天过得不好
276individual we have more people willing to be there and try to boost each other's spirits to个人,我们有更多的人 愿意在那里 并试图提升对方的精神
277keep us going through the day or the disaster.让我们度过一天或灾难。
278Yeah.
279I think Ann really helped pull our department我觉得安真的帮了我们部门
280really together because it affected every single person that was on duty.因为它影响到每个值班的人
281It's amazing.不可思议.
282We are very我们是非常的
283much a family.一个家庭
284We very much care about each other.我们非常关心对方。
285We look out for each other.我们互相照顾
286We have each other's我们有彼此的
287when the going gets really tough here whether it's because it's super duper busy and crazy当事情变得非常艰难 无论是因为它的超级杜伯 忙碌和疯狂
288or if we just identify that each other's having a tough day we help support each other.或者如果我们只是确定 对方有一个艰难的一天 我们帮助支持对方。
289It's a这是一个
290very stressful job.非常紧张的工作。
291It's a tough job but with the people that work here there's a lot of camaraderie这是一个艰难的工作,但在这里工作的人 有很多友情
292and we care about each other at a very deep level.我们很关心对方
293We get along great more like a family.我们相处得很好 像一个家庭。
294Do's and don'ts kind of.做和不做类型。
295Everybody's different and certain people don't like to be talked to right每个人都不一样 某些人不喜欢被说对了
296they first get here.他们先到这里。
297You know so got to know boundaries.你知道,所以要知道界限。
298It's chaos but it's kind of coordinated乱七八糟的,但很协调
299chaos.混乱
300I think one of my co-workers said it.我的一个同事说了
301It's organized chaos.这是有组织的混乱。
302It's fantastic.这太棒了。
303You know你知道吗
304our leadership is super supportive which is awesome but when you work with the same people我们的领导是超级支持的,这是真棒,但当你与同一个人合作
305on your shift you know 12 hours every shift you get to know each other almost like finish轮班时你知道每班12小时 每班都了解对方
306other sentences like clock like it just ticks it works.其他的句子,像钟 就像它只是滴答它的工作。
307I hope this video helped improve your我希望这段视频能帮助你改进
308understanding of emergency medical services.了解紧急医疗服务。
309This job definitely takes a toll on both the mind and这份工作绝对会给大家带来损失
310body so be sure to show some appreciation to your local EMS and an extra special thank you to my身体要对你的本地环境管理系统 表示某种赞赏 还要特别感谢你们
311amazing mom and of course as always thank you all so much for watching and I will see you all in了不起的妈妈,当然,总是 感谢大家这么多 看,我会看到你全部在
312the next one.下一个
313Bye!再见!
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