洞察不仅关乎分析，更关乎人性【TED演讲】
共 3 集
剧集目录
| 集 | 标题 | 时长 |
|---|---|---|
| P1 | 洞察不仅关乎分析，更关乎人性【TED演讲】 中英双语 | 14:10 |
| P2 | 洞察不仅关乎分析，更关乎人性【TED演讲】 英文字幕(中文外 | 14:10 |
| P3 | 洞察不仅关乎分析，更关乎人性【TED演讲】 无字幕(中英外挂 | 14:10 |
P1 · 洞察不仅关乎分析，更关乎人性【TED演讲】 p01 中英双语 (P1)
字幕摘录
| 时间 | 英文 | 中文 |
|---|---|---|
| 0:02 | Insights help us understand what happened, why it matters, what to do about it. | 洞察力帮助我们了解发生了什么,为什么它很重要,该怎么办。 |
| 0:11 | But over many years, career in consulting, teaching and research, I discovered | 但多年来,在咨询、教学和研究领域 我发现 |
| 0:19 | something surprising. | 令人惊讶的东西。 |
| 0:21 | The most powerful and best insights are not just | 最有力量和最好的见解不仅仅是 |
| 0:24 | analytical, they're human. | 分析,他们是人类。 |
| 0:27 | But it took me a long time and some failure to understand | 但我花了很长的时间 却不知所措 |
| 0:30 | that. | 那个 |
| 0:32 | This is our farm, fifth-generation farm back in Davis County, Indiana. | 这是我们在印第安纳州戴维斯县的第五代农场 |
| 0:36 | You | 你们 |
| 0:37 | can't get any farther from Silicon Valley or Wall Street. | 离硅谷和华尔街再远不过了 |
展开字幕全文（333 条）
| 序号 | 英文 | 中文 |
|---|---|---|
| 1 | Insights help us understand what happened, why it matters, what to do about it. | 洞察力帮助我们了解发生了什么,为什么它很重要,该怎么办。 |
| 2 | But over many years, career in consulting, teaching and research, I discovered | 但多年来,在咨询、教学和研究领域 我发现 |
| 3 | something surprising. | 令人惊讶的东西。 |
| 4 | The most powerful and best insights are not just | 最有力量和最好的见解不仅仅是 |
| 5 | analytical, they're human. | 分析,他们是人类。 |
| 6 | But it took me a long time and some failure to understand | 但我花了很长的时间 却不知所措 |
| 7 | that. | 那个 |
| 8 | This is our farm, fifth-generation farm back in Davis County, Indiana. | 这是我们在印第安纳州戴维斯县的第五代农场 |
| 9 | You | 你们 |
| 10 | can't get any farther from Silicon Valley or Wall Street. | 离硅谷和华尔街再远不过了 |
| 11 | It's my dad, Lee, second of | 是我爸李,第二张 |
| 12 | ten children on a Depression-era farm. | 10个孩子在萧条时代的农场。 |
| 13 | A farmer who loved the land and a coach | 一个热爱土地的农民和一个教练 |
| 14 | who loved to win. | 谁喜欢赢。 |
| 15 | Think Drill Sergeant meets Bobby Knight. | 我觉得钻探中士认识了鲍比·奈特 |
| 16 | He taught me the | 他教过我 |
| 17 | value of hard work, getting your hands dirty, and thinking creatively to solve a | 努力工作的价值 弄脏你的手 创造性地思考解决 |
| 18 | problem or win a game. | 问题或赢得比赛。 |
| 19 | How? | 怎么会? |
| 20 | By learning using his head. | 通过学习用他的头。 |
| 21 | It's my mom, Irma. | 是我妈,艾玛 |
| 22 | | |
| 23 | father was killed in World War II and her mother cleaned homes to make ends | 父亲在二战中被杀 她的母亲清理了房屋以维持生计 |
| 24 | meet. | 相见. |
| 25 | Mom was the very definition of caring. | 妈妈是照顾的定义 |
| 26 | She made you feel heard and she | 她让你感觉听到,她 |
| 27 | made you feel loved. | 让你觉得被爱着 |
| 28 | How? | 怎么会? |
| 29 | By sharing using her heart. | 通过分享她的心脏。 |
| 30 | I grew up with these amazing | 我从小就跟这些神奇的 |
| 31 | people. | 人们 |
| 32 | Did you have someone like this growing up? | 你有这样的人长大吗? |
| 33 | I hope so. | 我希望是这样。 |
| 34 | Because of them, as | 因为他们 |
| 35 | a kid, I prayed for wisdom, service, and stamina. | 一个孩子,我祈求智慧,服务,和耐力。 |
| 36 | Literally those three words. | 字面意思是这三个字。 |
| 37 | Didn't realize it then, but years later, those farm values became insight, empathy, | 当时没有意识到, 但几年后,这些农场价值 变得洞察力,同情, |
| 38 | and strength for a lifelong journey. | 以及终生旅程的力量 |
| 39 | Got an engineering degree, manufacturing job, | 获得工程学位,制造工作, |
| 40 | started a family. | 开始了一个家庭。 |
| 41 | Gradually became aware of a broader world beyond the plant. | 渐渐地意识到植物之外更广阔的世界. |
| 42 | Heard | 听说了 |
| 43 | about this profession called consulting, essentially helping other companies solve | 这个职业叫咨询 主要是帮助其他公司解决 |
| 44 | their hard problems and getting paid well to do it. | 他们的难题 和得到好报酬做到这一点。 |
| 45 | Caught the attention of a | 吸引了人们的注意 |
| 46 | prestigious firm and made it to the case interview. | 名声显赫的事务所,并成功进行了案件采访. |
| 47 | This is where you solve a hard | 这就是你解决难题的地方 |
| 48 | conceptual problem on the spot. | 概念上的问题 |
| 49 | During that interview, I hit an invisible wall. | 在那次采访中,我撞上了隐形墙. |
| 50 | Didn't have a clue how to structure that problem, let alone solve it. | 根本不知道如何构建这个问题 更别说解决问题了 |
| 51 | Just felt a | 只是觉得 |
| 52 | pit in my stomach. | 钻进肚子里 |
| 53 | You ever felt that way? | 你有这种感觉吗? |
| 54 | I didn't get that job. | 我没拿到那份工作 |
| 55 | In fact, I | 事实上,我 |
| 56 | forgot my coat and had to go back the next day and get it. | 忘了我的外套 第二天又得回去拿 |
| 57 | God, it was embarrassing. | 天啊,这太尴尬了。 |
| 58 | But I vowed then and there to learn these skills and never face that invisible wall | 但我发誓要学习这些技能 永远不要面对那无形的墙壁 |
| 59 | again. | 再来 |
| 60 | Later, I joined a consulting firm. | 后来,我加入了一家咨询公司。 |
| 61 | Went all in and made partner eventually. | 最终他们都进去了,并成为了合伙人。 |
| 62 | Along the way, trained hundreds of consultants. | 沿途培养了数百名顾问. |
| 63 | It was remarkable how we could | 多么了不起的我们 |
| 64 | take people fresh from school. | 带人从学校新鲜。 |
| 65 | Few months of training on analytical thinking, | 几个月的分析性思维培训, |
| 66 | reasoning, communication skills. | 推理,交流技巧. |
| 67 | And soon, they were serving, sometimes even senior | 很快,他们服务,有时甚至高级 |
| 68 | clients. | 客户。 |
| 69 | And yet, it bothered me, coming from a family of teachers and coaches, | 然而,这让我很不安,来自一个教师和教练家庭, |
| 70 | that these thousands of students over the years that I interviewed on campus, | 我在校园里采访的数千名学生 |
| 71 | a lot of them failed. | 很多人都失败了 |
| 72 | And they were going to good schools, and yet they still didn't | 他们去好学校,但他们仍然没有 |
| 73 | do well. | 做得不错。 |
| 74 | And I wanted to know why. | 我想知道为什么。 |
| 75 | I wanted to understand why these talented | 我想知道为什么这些天才 |
| 76 | young people hit that same invisible wall. | 年轻人撞上了同样的隐形墙。 |
| 77 | I surveyed 5,000 college students and | 我调查了5000名大学生 |
| 78 | corporate recruiters to understand what drove career readiness. | 公司招聘人员要了解什么是职业准备的动力。 |
| 79 | What made the | 是什么导致的 |
| 80 | difference? | 差别? |
| 81 | The findings were stark, but clear. | 调查结果是鲜明的,但很清楚。 |
| 82 | There was a significant gap. | 差距很大。 |
| 83 | The students thought they were ready. | 诸弟子以为备. |
| 84 | The employers did not. | 雇主没有。 |
| 85 | And the three big areas, | 和三大领域, |
| 86 | critical thinking, communication skills, and empathy. | 思考、交流技巧和同情心。 |
| 87 | That was the gap, and it was | 这是差距,它是 |
| 88 | across the board. | 包罗万象。 |
| 89 | The University of Texas at Dallas heard of my work and asked me | 德克萨斯大学达拉斯分校听说我的工作,问我 |
| 90 | to develop a course for them, for their students. | 为他们,为他们的学生,制定课程。 |
| 91 | These students, every semester, | 这些学生,每个学期, |
| 92 | would walk in the door, and they didn't know these skills. | 他们会走进门, 他们不知道这些技能。 |
| 93 | They faced that same | 他们也一样 |
| 94 | invisible wall. | 隐形墙. |
| 95 | And yet, within a few months, they developed the ability to | 然而,在几个月内,他们发展了 |
| 96 | communicate, to create insights, and to be effective. | 交流、创造洞察力和实效。 |
| 97 | I looked around for a book on | 我四处寻找一本书 |
| 98 | the topic. | 主题。 |
| 99 | There wasn't one, so I ended up writing one for the class. | 没有,所以我最后写了一个课。 |
| 100 | The story | 故事 |
| 101 | started to come in. | 开始进来了 |
| 102 | Someone would get a new job. | 有人会找份新工作 |
| 103 | Someone would get a promotion. | 有人会升职 |
| 104 | But the story that stopped me cold. | 但那个让我心烦意乱的故事 |
| 105 | A reader in Tennessee, who was legally blind, | 田纳西州的一个读者, 他在法律上是盲人, |
| 106 | told me that using these skills from the book, he had a consulting job and provided | 告诉我他利用书中的这些技巧 做了个咨询工作 |
| 107 | it for his family. | 为了他的家人 |
| 108 | If they worked for him, they can work for anyone. | 如果他们为他工作, 他们可以为任何人工作。 |
| 109 | Around the | 周围 |
| 110 | same time, the chairman and president of my company Infosys came to me and wanted | 同时,我公司董事长兼总裁Infosys来找我 |
| 111 | to create, and they asked me to create a research unit to convert our technical | 他们要求我建立一个研究单位 来改造我们的技术 |
| 112 | expertise into thought leadership. | 将专业知识转化为思想领导。 |
| 113 | This meant producing hundreds of papers and | 这意味着产生数百份论文和 |
| 114 | videos on topics like AI, future of work, and how to lead in times of change. | 关于AI,未来工作等主题的视频,以及在变化时期如何领导. |
| 115 | But | 不过 |
| 116 | we did something different. | 我们做了不同的事情。 |
| 117 | Most research leads with facts and figures. | 大多数研究都以事实和数字为主。 |
| 118 | We led with | 我们一起走 |
| 119 | people. | 人们 |
| 120 | We understood our audience. | 我们理解我们的观众。 |
| 121 | We found out what they valued, and we crafted | 我们发现了他们的价值,我们设计 |
| 122 | stories around it. | 故事围绕它。 |
| 123 | Not just because stories are more interesting, they're 16 | 不只是因为故事更有趣,它们才16岁 |
| 124 | times more memorable. | 更难忘 |
| 125 | And this took us to some interesting places, some cool places. | 这把我们带到一些有趣的地方, 一些很酷的地方。 |
| 126 | Like Abbey Road, famous recording studio. | 如阿比路,著名的录音室. |
| 127 | The Beatles, Pink Floyd, apparently me. | 披头士,粉红弗洛伊德,显然我。 |
| 128 | I | 一、导 言 |
| 129 | recorded several podcasts there. | 记录了数个播客 |
| 130 | Even recorded the single yesterday. | 甚至录制了昨天的单曲. |
| 131 | I still | 我还是 |
| 132 | remember. | 记住 |
| 133 | That was just so much fun. | 这太有趣了 |
| 134 | Why Abbey Road? | 为什么是阿比路? |
| 135 | It's because even when you | 因为即使你 |
| 136 | create good work, you do something good, it can get lost in the noise. | 创造良好的工作, 你做一些好事, 它可能会在噪音中丢失。 |
| 137 | But when you | 但当你 |
| 138 | put it in an unexpected setting, you connect with people. | 把它放在一个意外的场合, 你连接与人。 |
| 139 | It's memorable. | 难忘. |
| 140 | And | 还有 |
| 141 | that's the human element. | 这就是人的因素。 |
| 142 | And that put the Knowledge Institute on the map. | 知识研究所也因此登上了地图。 |
| 143 | And | 还有 |
| 144 | it's a major reason why millions of people read our reports and watch our videos | 这是数百万人阅读我们的报告 观看我们的视频的主要原因 |
| 145 | every month. | 每个月。 |
| 146 | I work in research and tech. | 我从事研究和技术工作。 |
| 147 | But I tell our team, we do two things. | 但我告诉团队 我们做两件事 |
| 148 | We | 我们 |
| 149 | learn and we share. | 学习和我们分享。 |
| 150 | That's it. | 就这样 |
| 151 | And that's the most human of all. | 而此最上众生. |
| 152 | Our family operates | 我们家经营 |
| 153 | a small craft distillery on our farm. | 我们农场的小型蒸馏厂 |
| 154 | It's our way of bringing the farm to life for | 这是我们让农场复活的方式 |
| 155 | those who didn't grow up there. | 那些没有在那里长大的人。 |
| 156 | And yeah, it's a lot of fun. | 是的,这很有趣。 |
| 157 | We wanted to create a | 我们想创造一个 |
| 158 | premium vodka. | 特价伏特加。 。 |
| 159 | Most spirits firm, most spirits firms, they focus on distilling. | 多数精神是坚定的, 多数精神公司, 他们专注于蒸馏。 |
| 160 | Six, seven times. | 六七经. |
| 161 | Do I hear 12? | 我听到12声吗? |
| 162 | You've seen the labels. | 你见过的标签。 |
| 163 | We took a different | 我们变了 |
| 164 | approach. | 办法。 |
| 165 | We looked at filtering. | 我们看着过滤。 |
| 166 | Thought it influenced flavor. | 以为它影响了味道。 |
| 167 | There weren't as | 没有像 |
| 168 | many patents. | 许多专利。 |
| 169 | More opportunity. | 更多机会。 |
| 170 | Did our homework. | 我们做了功课 |
| 171 | Read what was publicly | 读什么是公开 |
| 172 | available. | 可用。 |
| 173 | Even books and activated charcoal. | 甚至书本和活化木炭。 |
| 174 | Conducted dozens of | 进行了数十次 |
| 175 | experiments. | 实验 |
| 176 | Analyzed the results. | 分析结果。 |
| 177 | Looked at metrics. | 看着度量衡。 |
| 178 | You know, fluid flow rates | 你知道,流体流动率 |
| 179 | and purity and, of course, the most important metric of all. | 和纯洁,当然,最重要的衡量标准。 |
| 180 | How did it taste? | 味道怎么样? |
| 181 | When something is coming off that filter at 160 proof and you can taste it and it | 当有东西从过滤器上下来 160 个证据,你可以尝到它和它 |
| 182 | tastes like water or better, you know, you got something special. | 味道像水或更好, 你知道,你有特别的东西。 |
| 183 | We designed a | 我们设计了一个 |
| 184 | system, built this industrial grade steel filtration system, and it's an | 这个工业级的钢过滤系统 是一个 |
| 185 | operation. | 操作。 |
| 186 | It's a major reason why the brand is doing well. | 这是品牌表现良好的主要原因. |
| 187 | This process has a | 这个过程有一个 |
| 188 | name. | 名称。 |
| 189 | Insight cycle. | 透视循环. |
| 190 | Five steps. | 五阶. |
| 191 | And you just saw all of them play out and | 你刚刚看到他们都玩了 |
| 192 | happened in that distillery. | 发生在那个蒸馏厂。 |
| 193 | First, design. | 首先是设计 |
| 194 | Frame the problem. | 设定问题。 |
| 195 | Look for the | 寻找 |
| 196 | opportunity. | 机会。 |
| 197 | We didn't ask, how do you create vodka? | 我们没有问,你是如何创造伏特加的? |
| 198 | We said, where is no one | 我们说过,没有人 |
| 199 | looking? | 看吗? |
| 200 | Second, research. | 第二,研究. |
| 201 | Gather data. | 收集数据。 |
| 202 | Interview. | 专访. |
| 203 | Conduct experiments. | 进行实验。 |
| 204 | This is | 这是 |
| 205 | problem finding. | 找问题 |
| 206 | It's not problem solving. | 这不是解决问题的问题。 |
| 207 | Not yet. | 还没 |
| 208 | Analyze the third step. | 分析第三步. |
| 209 | Examine what you have. | 检查你有什么。 |
| 210 | Collect data. | 收集数据。 |
| 211 | But don't skip to this step. | 但不要跳到这个步骤。 |
| 212 | That's a | 这是 |
| 213 | mistake way too many people make. | 太多人搞错了 |
| 214 | They open up an AI chat bot, get an answer. | 他们打开一个AI聊天机器人,得到一个答案。 |
| 215 | But it might be to the wrong question. | 但问题可能错了 |
| 216 | Then interpret. | 那就解释一下 |
| 217 | This is where the inside | 这里就是里面 |
| 218 | emerges. | 出现了。 |
| 219 | Something bold, not obvious, possibly counterintuitive. | 大胆的,不明显的, 可能是反直觉的。 |
| 220 | It's where the | 这是在那里 |
| 221 | fact becomes so what? | 事实变成什么? |
| 222 | How does it matter? | 这有什么关系? |
| 223 | Fifth, adopt. | 第五,收养。 |
| 224 | Nothing happens until | 事情没有发生之前 |
| 225 | someone acts. | 有人行动。 |
| 226 | Until we file that patent, build that system, or told the market. | 直到我们申请专利 建立这个系统 或者告诉市场 |
| 227 | They work in any environment, whether it's a distillery, corporate cubicle. | 他们工作在任何环境, 无论是蒸馏器, 公司隔间。 |
| 228 | Anywhere where you need to understand a complex problem and break it down. | 任何你需要理解复杂问题的地方 并打破它。 |
| 229 | And | 还有 |
| 230 | the force that helps every one of these and elevates every one of these steps is | 帮助这些步骤中的每一个并提升这些步骤的力量是: |
| 231 | empathy. | 共鸣 |
| 232 | Most people don't realize empathy isn't one thing. | 大多数人不知道同情不是一回事 |
| 233 | It's got two | 有两个 |
| 234 | distinct forms. | 不同形式。 |
| 235 | Cognitive, first. | 识性第一. |
| 236 | The ability to see another perspective. | 能观彼境界. |
| 237 | Understand their point of view. | 理解他们的观点。 |
| 238 | That's the head. | 这是头。 |
| 239 | Compassionate, that's the | 仁慈的,这是 |
| 240 | heart. | 心脏。 |
| 241 | To do something about it. | 以有所为. |
| 242 | To help someone. | 为了帮助某人 |
| 243 | That's the heart. | 即发心. |
| 244 | That was more | 不止这样 |
| 245 | the first. | 第一个 |
| 246 | Mom was the second. | 妈妈是第二个。 |
| 247 | But together the head and the heart are | 但头和心在一起 |
| 248 | unstoppable. | 不可阻挡. |
| 249 | Now, at the risk of oversimplifying, some folks tend to think | 现在,冒着过度简化的风险,有些人倾向于认为 |
| 250 | and not feel. | 和没有感觉。 |
| 251 | And some tend to feel and not think. | 而有些人倾向于感受而不是思考。 |
| 252 | You need both. | 两者都需要 |
| 253 | You need | 惠璶 |
| 254 | insights with empathy. | 以同情的见解。 |
| 255 | And it sounds kind of conceptual. | 这听起来有点概念性。 |
| 256 | How do you put empathy | 你怎么看待同情心 |
| 257 | into practice? | 进入实践? |
| 258 | It's not complicated. | 这不复杂 |
| 259 | It starts with listening. | 始从听. |
| 260 | Not just waiting | 不只是等着 |
| 261 | for someone to finish speaking. | 说完再说 |
| 262 | Put the phone down. | 把电话放下 |
| 263 | Eye contact. | 眼睛接触器 |
| 264 | Just take an | 就拿一个 |
| 265 | interest. | 利息 |
| 266 | Listening is a skill most of us weren't taught to do well. | 倾听是一种技巧 我们大多数人没有学会做得很好。 |
| 267 | Yet, it's | 然而,这是 |
| 268 | maybe the most important and valuable skill to learn. | 也许是最重要的和最宝贵的 学习技能。 |
| 269 | After working for many | 为很多人工作后 |
| 270 | years with clients all over the world, I found that empathy is a universal | 我发现同情心是普遍的 |
| 271 | language. | 语言。 |
| 272 | Spans cultures, transcends even the harshest corporate environment. | 斯潘斯文化,甚至超越了最恶劣的企业环境. |
| 273 | And beneath it all, I've come to deeply believe the key to empathy. | 在这一切之下,我深深相信 同情的关键。 |
| 274 | Service. | 服务。 |
| 275 | An | 一个 |
| 276 | attitude of grateful service. | 感谢服务的态度。 |
| 277 | A genuine appreciation for life and others. | 真正欣赏生命和其他人 |
| 278 | The | 那个 |
| 279 | desire to be part of something bigger than yourself. | 想要成为比你更伟大的一部分 |
| 280 | Service doesn't just | 服务不只是 |
| 281 | improve insights. | 提高洞察力。 |
| 282 | It's the foundation of a better, more effective life. | 这是更好,更有效的生活的基础. |
| 283 | I call it | и硂 |
| 284 | a flywheel of life. | 生命的飞轮 |
| 285 | First step is to serve. | 第一步是服务。 |
| 286 | Think about the other. | 想想另一个 |
| 287 | Your | 你们 |
| 288 | transactions become gifts. | 交易成为礼物。 |
| 289 | You're not keeping score. | 你没有记分 |
| 290 | And as you serve, you | 在你服务的时候,你 |
| 291 | learn. | 学习。 |
| 292 | You notice. | 你注意到了吗? |
| 293 | You pick up skills. | 你捡起技能。 |
| 294 | And the more you learn, the more you can | 你学得越多,就越能 |
| 295 | earn. | 挣钱。 |
| 296 | Earn respect. | 赢得尊重。 |
| 297 | Credibility. | 可信无碍. |
| 298 | And yes, earn income. | 是的,赚到收入。 |
| 299 | As you earn, you save. | 随所得而救. |
| 300 | You | 你们 |
| 301 | develop resilience. | 发展复原力。 |
| 302 | You buffer against uncertainty. | 你缓冲不确定性。 |
| 303 | And the more you save, the | 你救得越多 就会 |
| 304 | more you can invest. | 更多的投资。 |
| 305 | Invest in your career, in others. | 投身事业,投身他人事业. |
| 306 | And it gives you | 它给你 |
| 307 | confidence. | 充满信心。 |
| 308 | Confidence to the work you know you were meant to do, which helps | 对你知道你本该做的工作有信心 这有帮助 |
| 309 | you serve. | 你服务。 |
| 310 | And the flywheel turns. | 而飞轮转. |
| 311 | Each step feeds the next. | 每一步供养下一步. |
| 312 | And every turn of | 每转一转 |
| 313 | that flywheel, increasing your impact, making you more resilient, more | 那飞轮, 增加你的冲击力, 让你更有弹性, |
| 314 | purposeful. | 有目的的。 |
| 315 | And you increase your impact, you can do more for others. | 增加你的影响力,你可以为他人做更多。 |
| 316 | And | 还有 |
| 317 | that's why we're here. | 这就是我们来这里的原因 |
| 318 | Which brings me back to those who've helped me. | 这让我回到那些帮助我的人身边 |
| 319 | Especially my parents, Lee and Irma. | 特别是我的父母 李和爱玛 |
| 320 | In their own way, they've lived what I've | 以他们自己的方式,他们一直活在我身边 |
| 321 | talked about. | 谈起过 |
| 322 | Insights and empathy, quietly in their own flywheel over a | 洞察力和同情心 在他们自己的飞轮上悄悄地 |
| 323 | lifetime. | 一辈子 |
| 324 | Part of the reason I wanted to give this talk was to honor where I came | 我之所以想说这些, 部分原因是要纪念我来的地方 |
| 325 | from. | 从. |
| 326 | My farm, my dad, and my mom, who recently passed away. | 我的农场,我爸爸,和我妈妈, 谁最近去世了。 |
| 327 | So think about | 所以想一想吧,我们想一想 |
| 328 | those who have helped you and those you'd like to help next. | 那些帮助你的人 还有你接下来想帮助的人 |
| 329 | If you seek | 如果你寻求 |
| 330 | insights and serve with empathy, you'll create your own flywheel for life. | 洞察力和同情心, 你将创造自己的飞轮终身。 |
| 331 | And | 还有 |
| 332 | to do that, keep learning and keep sharing. | 继续学习,继续分享 |
| 333 | Thank you. | 谢谢 |
该视频共有字幕 335 条。解锁更多字幕为会员功能，请移动到 价格
P2 · 洞察不仅关乎分析，更关乎人性【TED演讲】 p02 英文字幕(中文外挂) (P2)
字幕摘录
| 时间 | 英文 | 中文 |
|---|---|---|
| 0:02 | Insights help us understand what happened, why it matters, what to do about it. | 洞察力帮助我们了解发生了什么,为什么它很重要,该怎么办。 |
| 0:11 | But over many years, career in consulting, teaching and research, I discovered | 但多年来,在咨询、教学和研究领域 我发现 |
| 0:19 | something surprising. | 令人惊讶的东西。 |
| 0:21 | The most powerful and best insights are not just | 最有力量和最好的见解不仅仅是 |
| 0:24 | analytical, they're human. | 分析,他们是人类。 |
| 0:27 | But it took me a long time and some failure to understand | 但我花了很长的时间 却不知所措 |
| 0:30 | that. | 那个 |
| 0:32 | This is our farm, fifth-generation farm back in Davis County, Indiana. | 这是我们在印第安纳州戴维斯县的第五代农场 |
| 0:36 | You | 你们 |
| 0:37 | can't get any farther from Silicon Valley or Wall Street. | 离硅谷和华尔街再远不过了 |
展开字幕全文（333 条）
| 序号 | 英文 | 中文 |
|---|---|---|
| 1 | Insights help us understand what happened, why it matters, what to do about it. | 洞察力帮助我们了解发生了什么,为什么它很重要,该怎么办。 |
| 2 | But over many years, career in consulting, teaching and research, I discovered | 但多年来,在咨询、教学和研究领域 我发现 |
| 3 | something surprising. | 令人惊讶的东西。 |
| 4 | The most powerful and best insights are not just | 最有力量和最好的见解不仅仅是 |
| 5 | analytical, they're human. | 分析,他们是人类。 |
| 6 | But it took me a long time and some failure to understand | 但我花了很长的时间 却不知所措 |
| 7 | that. | 那个 |
| 8 | This is our farm, fifth-generation farm back in Davis County, Indiana. | 这是我们在印第安纳州戴维斯县的第五代农场 |
| 9 | You | 你们 |
| 10 | can't get any farther from Silicon Valley or Wall Street. | 离硅谷和华尔街再远不过了 |
| 11 | It's my dad, Lee, second of | 是我爸李,第二张 |
| 12 | ten children on a Depression-era farm. | 10个孩子在萧条时代的农场。 |
| 13 | A farmer who loved the land and a coach | 一个热爱土地的农民和一个教练 |
| 14 | who loved to win. | 谁喜欢赢。 |
| 15 | Think Drill Sergeant meets Bobby Knight. | 我觉得钻探中士认识了鲍比·奈特 |
| 16 | He taught me the | 他教过我 |
| 17 | value of hard work, getting your hands dirty, and thinking creatively to solve a | 努力工作的价值 弄脏你的手 创造性地思考解决 |
| 18 | problem or win a game. | 问题或赢得比赛。 |
| 19 | How? | 怎么会? |
| 20 | By learning using his head. | 通过学习用他的头。 |
| 21 | It's my mom, Irma. | 是我妈,艾玛 |
| 22 | | |
| 23 | father was killed in World War II and her mother cleaned homes to make ends | 父亲在二战中被杀 她的母亲清理了房屋以维持生计 |
| 24 | meet. | 相见. |
| 25 | Mom was the very definition of caring. | 妈妈是照顾的定义 |
| 26 | She made you feel heard and she | 她让你感觉听到,她 |
| 27 | made you feel loved. | 让你觉得被爱着 |
| 28 | How? | 怎么会? |
| 29 | By sharing using her heart. | 通过分享她的心脏。 |
| 30 | I grew up with these amazing | 我从小就跟这些神奇的 |
| 31 | people. | 人们 |
| 32 | Did you have someone like this growing up? | 你有这样的人长大吗? |
| 33 | I hope so. | 我希望是这样。 |
| 34 | Because of them, as | 因为他们 |
| 35 | a kid, I prayed for wisdom, service, and stamina. | 一个孩子,我祈求智慧,服务,和耐力。 |
| 36 | Literally those three words. | 字面意思是这三个字。 |
| 37 | Didn't realize it then, but years later, those farm values became insight, empathy, | 当时没有意识到, 但几年后,这些农场价值 变得洞察力,同情, |
| 38 | and strength for a lifelong journey. | 以及终生旅程的力量 |
| 39 | Got an engineering degree, manufacturing job, | 获得工程学位,制造工作, |
| 40 | started a family. | 开始了一个家庭。 |
| 41 | Gradually became aware of a broader world beyond the plant. | 渐渐地意识到植物之外更广阔的世界. |
| 42 | Heard | 听说了 |
| 43 | about this profession called consulting, essentially helping other companies solve | 这个职业叫咨询 主要是帮助其他公司解决 |
| 44 | their hard problems and getting paid well to do it. | 他们的难题 和得到好报酬做到这一点。 |
| 45 | Caught the attention of a | 吸引了人们的注意 |
| 46 | prestigious firm and made it to the case interview. | 名声显赫的事务所,并成功进行了案件采访. |
| 47 | This is where you solve a hard | 这就是你解决难题的地方 |
| 48 | conceptual problem on the spot. | 概念上的问题 |
| 49 | During that interview, I hit an invisible wall. | 在那次采访中,我撞上了隐形墙. |
| 50 | Didn't have a clue how to structure that problem, let alone solve it. | 根本不知道如何构建这个问题 更别说解决问题了 |
| 51 | Just felt a | 只是觉得 |
| 52 | pit in my stomach. | 钻进肚子里 |
| 53 | You ever felt that way? | 你有这种感觉吗? |
| 54 | I didn't get that job. | 我没拿到那份工作 |
| 55 | In fact, I | 事实上,我 |
| 56 | forgot my coat and had to go back the next day and get it. | 忘了我的外套 第二天又得回去拿 |
| 57 | God, it was embarrassing. | 天啊,这太尴尬了。 |
| 58 | But I vowed then and there to learn these skills and never face that invisible wall | 但我发誓要学习这些技能 永远不要面对那无形的墙壁 |
| 59 | again. | 再来 |
| 60 | Later, I joined a consulting firm. | 后来,我加入了一家咨询公司。 |
| 61 | Went all in and made partner eventually. | 最终他们都进去了,并成为了合伙人。 |
| 62 | Along the way, trained hundreds of consultants. | 沿途培养了数百名顾问. |
| 63 | It was remarkable how we could | 多么了不起的我们 |
| 64 | take people fresh from school. | 带人从学校新鲜。 |
| 65 | Few months of training on analytical thinking, | 几个月的分析性思维培训, |
| 66 | reasoning, communication skills. | 推理,交流技巧. |
| 67 | And soon, they were serving, sometimes even senior | 很快,他们服务,有时甚至高级 |
| 68 | clients. | 客户。 |
| 69 | And yet, it bothered me, coming from a family of teachers and coaches, | 然而,这让我很不安,来自一个教师和教练家庭, |
| 70 | that these thousands of students over the years that I interviewed on campus, | 我在校园里采访的数千名学生 |
| 71 | a lot of them failed. | 很多人都失败了 |
| 72 | And they were going to good schools, and yet they still didn't | 他们去好学校,但他们仍然没有 |
| 73 | do well. | 做得不错。 |
| 74 | And I wanted to know why. | 我想知道为什么。 |
| 75 | I wanted to understand why these talented | 我想知道为什么这些天才 |
| 76 | young people hit that same invisible wall. | 年轻人撞上了同样的隐形墙。 |
| 77 | I surveyed 5,000 college students and | 我调查了5000名大学生 |
| 78 | corporate recruiters to understand what drove career readiness. | 公司招聘人员要了解什么是职业准备的动力。 |
| 79 | What made the | 是什么导致的 |
| 80 | difference? | 差别? |
| 81 | The findings were stark, but clear. | 调查结果是鲜明的,但很清楚。 |
| 82 | There was a significant gap. | 差距很大。 |
| 83 | The students thought they were ready. | 诸弟子以为备. |
| 84 | The employers did not. | 雇主没有。 |
| 85 | And the three big areas, | 和三大领域, |
| 86 | critical thinking, communication skills, and empathy. | 思考、交流技巧和同情心。 |
| 87 | That was the gap, and it was | 这是差距,它是 |
| 88 | across the board. | 包罗万象。 |
| 89 | The University of Texas at Dallas heard of my work and asked me | 德克萨斯大学达拉斯分校听说我的工作,问我 |
| 90 | to develop a course for them, for their students. | 为他们,为他们的学生,制定课程。 |
| 91 | These students, every semester, | 这些学生,每个学期, |
| 92 | would walk in the door, and they didn't know these skills. | 他们会走进门, 他们不知道这些技能。 |
| 93 | They faced that same | 他们也一样 |
| 94 | invisible wall. | 隐形墙. |
| 95 | And yet, within a few months, they developed the ability to | 然而,在几个月内,他们发展了 |
| 96 | communicate, to create insights, and to be effective. | 交流、创造洞察力和实效。 |
| 97 | I looked around for a book on | 我四处寻找一本书 |
| 98 | the topic. | 主题。 |
| 99 | There wasn't one, so I ended up writing one for the class. | 没有,所以我最后写了一个课。 |
| 100 | The story | 故事 |
| 101 | started to come in. | 开始进来了 |
| 102 | Someone would get a new job. | 有人会找份新工作 |
| 103 | Someone would get a promotion. | 有人会升职 |
| 104 | But the story that stopped me cold. | 但那个让我心烦意乱的故事 |
| 105 | A reader in Tennessee, who was legally blind, | 田纳西州的一个读者, 他在法律上是盲人, |
| 106 | told me that using these skills from the book, he had a consulting job and provided | 告诉我他利用书中的这些技巧 做了个咨询工作 |
| 107 | it for his family. | 为了他的家人 |
| 108 | If they worked for him, they can work for anyone. | 如果他们为他工作, 他们可以为任何人工作。 |
| 109 | Around the | 周围 |
| 110 | same time, the chairman and president of my company Infosys came to me and wanted | 同时,我公司董事长兼总裁Infosys来找我 |
| 111 | to create, and they asked me to create a research unit to convert our technical | 他们要求我建立一个研究单位 来改造我们的技术 |
| 112 | expertise into thought leadership. | 将专业知识转化为思想领导。 |
| 113 | This meant producing hundreds of papers and | 这意味着产生数百份论文和 |
| 114 | videos on topics like AI, future of work, and how to lead in times of change. | 关于AI,未来工作等主题的视频,以及在变化时期如何领导. |
| 115 | But | 不过 |
| 116 | we did something different. | 我们做了不同的事情。 |
| 117 | Most research leads with facts and figures. | 大多数研究都以事实和数字为主。 |
| 118 | We led with | 我们一起走 |
| 119 | people. | 人们 |
| 120 | We understood our audience. | 我们理解我们的观众。 |
| 121 | We found out what they valued, and we crafted | 我们发现了他们的价值,我们设计 |
| 122 | stories around it. | 故事围绕它。 |
| 123 | Not just because stories are more interesting, they're 16 | 不只是因为故事更有趣,它们才16岁 |
| 124 | times more memorable. | 更难忘 |
| 125 | And this took us to some interesting places, some cool places. | 这把我们带到一些有趣的地方, 一些很酷的地方。 |
| 126 | Like Abbey Road, famous recording studio. | 如阿比路,著名的录音室. |
| 127 | The Beatles, Pink Floyd, apparently me. | 披头士,粉红弗洛伊德,显然我。 |
| 128 | I | 一、导 言 |
| 129 | recorded several podcasts there. | 记录了数个播客 |
| 130 | Even recorded the single yesterday. | 甚至录制了昨天的单曲. |
| 131 | I still | 我还是 |
| 132 | remember. | 记住 |
| 133 | That was just so much fun. | 这太有趣了 |
| 134 | Why Abbey Road? | 为什么是阿比路? |
| 135 | It's because even when you | 因为即使你 |
| 136 | create good work, you do something good, it can get lost in the noise. | 创造良好的工作, 你做一些好事, 它可能会在噪音中丢失。 |
| 137 | But when you | 但当你 |
| 138 | put it in an unexpected setting, you connect with people. | 把它放在一个意外的场合, 你连接与人。 |
| 139 | It's memorable. | 难忘. |
| 140 | And | 还有 |
| 141 | that's the human element. | 这就是人的因素。 |
| 142 | And that put the Knowledge Institute on the map. | 知识研究所也因此登上了地图。 |
| 143 | And | 还有 |
| 144 | it's a major reason why millions of people read our reports and watch our videos | 这是数百万人阅读我们的报告 观看我们的视频的主要原因 |
| 145 | every month. | 每个月。 |
| 146 | I work in research and tech. | 我从事研究和技术工作。 |
| 147 | But I tell our team, we do two things. | 但我告诉团队 我们做两件事 |
| 148 | We | 我们 |
| 149 | learn and we share. | 学习和我们分享。 |
| 150 | That's it. | 就这样 |
| 151 | And that's the most human of all. | 而此最上众生. |
| 152 | Our family operates | 我们家经营 |
| 153 | a small craft distillery on our farm. | 我们农场的小型蒸馏厂 |
| 154 | It's our way of bringing the farm to life for | 这是我们让农场复活的方式 |
| 155 | those who didn't grow up there. | 那些没有在那里长大的人。 |
| 156 | And yeah, it's a lot of fun. | 是的,这很有趣。 |
| 157 | We wanted to create a | 我们想创造一个 |
| 158 | premium vodka. | 特价伏特加。 。 |
| 159 | Most spirits firm, most spirits firms, they focus on distilling. | 多数精神是坚定的, 多数精神公司, 他们专注于蒸馏。 |
| 160 | Six, seven times. | 六七经. |
| 161 | Do I hear 12? | 我听到12声吗? |
| 162 | You've seen the labels. | 你见过的标签。 |
| 163 | We took a different | 我们变了 |
| 164 | approach. | 办法。 |
| 165 | We looked at filtering. | 我们看着过滤。 |
| 166 | Thought it influenced flavor. | 以为它影响了味道。 |
| 167 | There weren't as | 没有像 |
| 168 | many patents. | 许多专利。 |
| 169 | More opportunity. | 更多机会。 |
| 170 | Did our homework. | 我们做了功课 |
| 171 | Read what was publicly | 读什么是公开 |
| 172 | available. | 可用。 |
| 173 | Even books and activated charcoal. | 甚至书本和活化木炭。 |
| 174 | Conducted dozens of | 进行了数十次 |
| 175 | experiments. | 实验 |
| 176 | Analyzed the results. | 分析结果。 |
| 177 | Looked at metrics. | 看着度量衡。 |
| 178 | You know, fluid flow rates | 你知道,流体流动率 |
| 179 | and purity and, of course, the most important metric of all. | 和纯洁,当然,最重要的衡量标准。 |
| 180 | How did it taste? | 味道怎么样? |
| 181 | When something is coming off that filter at 160 proof and you can taste it and it | 当有东西从过滤器上下来 160 个证据,你可以尝到它和它 |
| 182 | tastes like water or better, you know, you got something special. | 味道像水或更好, 你知道,你有特别的东西。 |
| 183 | We designed a | 我们设计了一个 |
| 184 | system, built this industrial grade steel filtration system, and it's an | 这个工业级的钢过滤系统 是一个 |
| 185 | operation. | 操作。 |
| 186 | It's a major reason why the brand is doing well. | 这是品牌表现良好的主要原因. |
| 187 | This process has a | 这个过程有一个 |
| 188 | name. | 名称。 |
| 189 | Insight cycle. | 透视循环. |
| 190 | Five steps. | 五阶. |
| 191 | And you just saw all of them play out and | 你刚刚看到他们都玩了 |
| 192 | happened in that distillery. | 发生在那个蒸馏厂。 |
| 193 | First, design. | 首先是设计 |
| 194 | Frame the problem. | 设定问题。 |
| 195 | Look for the | 寻找 |
| 196 | opportunity. | 机会。 |
| 197 | We didn't ask, how do you create vodka? | 我们没有问,你是如何创造伏特加的? |
| 198 | We said, where is no one | 我们说过,没有人 |
| 199 | looking? | 看吗? |
| 200 | Second, research. | 第二,研究. |
| 201 | Gather data. | 收集数据。 |
| 202 | Interview. | 专访. |
| 203 | Conduct experiments. | 进行实验。 |
| 204 | This is | 这是 |
| 205 | problem finding. | 找问题 |
| 206 | It's not problem solving. | 这不是解决问题的问题。 |
| 207 | Not yet. | 还没 |
| 208 | Analyze the third step. | 分析第三步. |
| 209 | Examine what you have. | 检查你有什么。 |
| 210 | Collect data. | 收集数据。 |
| 211 | But don't skip to this step. | 但不要跳到这个步骤。 |
| 212 | That's a | 这是 |
| 213 | mistake way too many people make. | 太多人搞错了 |
| 214 | They open up an AI chat bot, get an answer. | 他们打开一个AI聊天机器人,得到一个答案。 |
| 215 | But it might be to the wrong question. | 但问题可能错了 |
| 216 | Then interpret. | 那就解释一下 |
| 217 | This is where the inside | 这里就是里面 |
| 218 | emerges. | 出现了。 |
| 219 | Something bold, not obvious, possibly counterintuitive. | 大胆的,不明显的, 可能是反直觉的。 |
| 220 | It's where the | 这是在那里 |
| 221 | fact becomes so what? | 事实变成什么? |
| 222 | How does it matter? | 这有什么关系? |
| 223 | Fifth, adopt. | 第五,收养。 |
| 224 | Nothing happens until | 事情没有发生之前 |
| 225 | someone acts. | 有人行动。 |
| 226 | Until we file that patent, build that system, or told the market. | 直到我们申请专利 建立这个系统 或者告诉市场 |
| 227 | They work in any environment, whether it's a distillery, corporate cubicle. | 他们工作在任何环境, 无论是蒸馏器, 公司隔间。 |
| 228 | Anywhere where you need to understand a complex problem and break it down. | 任何你需要理解复杂问题的地方 并打破它。 |
| 229 | And | 还有 |
| 230 | the force that helps every one of these and elevates every one of these steps is | 帮助这些步骤中的每一个并提升这些步骤的力量是: |
| 231 | empathy. | 共鸣 |
| 232 | Most people don't realize empathy isn't one thing. | 大多数人不知道同情不是一回事 |
| 233 | It's got two | 有两个 |
| 234 | distinct forms. | 不同形式。 |
| 235 | Cognitive, first. | 识性第一. |
| 236 | The ability to see another perspective. | 能观彼境界. |
| 237 | Understand their point of view. | 理解他们的观点。 |
| 238 | That's the head. | 这是头。 |
| 239 | Compassionate, that's the | 仁慈的,这是 |
| 240 | heart. | 心脏。 |
| 241 | To do something about it. | 以有所为. |
| 242 | To help someone. | 为了帮助某人 |
| 243 | That's the heart. | 即发心. |
| 244 | That was more | 不止这样 |
| 245 | the first. | 第一个 |
| 246 | Mom was the second. | 妈妈是第二个。 |
| 247 | But together the head and the heart are | 但头和心在一起 |
| 248 | unstoppable. | 不可阻挡. |
| 249 | Now, at the risk of oversimplifying, some folks tend to think | 现在,冒着过度简化的风险,有些人倾向于认为 |
| 250 | and not feel. | 和没有感觉。 |
| 251 | And some tend to feel and not think. | 而有些人倾向于感受而不是思考。 |
| 252 | You need both. | 两者都需要 |
| 253 | You need | 惠璶 |
| 254 | insights with empathy. | 以同情的见解。 |
| 255 | And it sounds kind of conceptual. | 这听起来有点概念性。 |
| 256 | How do you put empathy | 你怎么看待同情心 |
| 257 | into practice? | 进入实践? |
| 258 | It's not complicated. | 这不复杂 |
| 259 | It starts with listening. | 始从听. |
| 260 | Not just waiting | 不只是等着 |
| 261 | for someone to finish speaking. | 说完再说 |
| 262 | Put the phone down. | 把电话放下 |
| 263 | Eye contact. | 眼睛接触器 |
| 264 | Just take an | 就拿一个 |
| 265 | interest. | 利息 |
| 266 | Listening is a skill most of us weren't taught to do well. | 倾听是一种技巧 我们大多数人没有学会做得很好。 |
| 267 | Yet, it's | 然而,这是 |
| 268 | maybe the most important and valuable skill to learn. | 也许是最重要的和最宝贵的 学习技能。 |
| 269 | After working for many | 为很多人工作后 |
| 270 | years with clients all over the world, I found that empathy is a universal | 我发现同情心是普遍的 |
| 271 | language. | 语言。 |
| 272 | Spans cultures, transcends even the harshest corporate environment. | 斯潘斯文化,甚至超越了最恶劣的企业环境. |
| 273 | And beneath it all, I've come to deeply believe the key to empathy. | 在这一切之下,我深深相信 同情的关键。 |
| 274 | Service. | 服务。 |
| 275 | An | 一个 |
| 276 | attitude of grateful service. | 感谢服务的态度。 |
| 277 | A genuine appreciation for life and others. | 真正欣赏生命和其他人 |
| 278 | The | 那个 |
| 279 | desire to be part of something bigger than yourself. | 想要成为比你更伟大的一部分 |
| 280 | Service doesn't just | 服务不只是 |
| 281 | improve insights. | 提高洞察力。 |
| 282 | It's the foundation of a better, more effective life. | 这是更好,更有效的生活的基础. |
| 283 | I call it | и硂 |
| 284 | a flywheel of life. | 生命的飞轮 |
| 285 | First step is to serve. | 第一步是服务。 |
| 286 | Think about the other. | 想想另一个 |
| 287 | Your | 你们 |
| 288 | transactions become gifts. | 交易成为礼物。 |
| 289 | You're not keeping score. | 你没有记分 |
| 290 | And as you serve, you | 在你服务的时候,你 |
| 291 | learn. | 学习。 |
| 292 | You notice. | 你注意到了吗? |
| 293 | You pick up skills. | 你捡起技能。 |
| 294 | And the more you learn, the more you can | 你学得越多,就越能 |
| 295 | earn. | 挣钱。 |
| 296 | Earn respect. | 赢得尊重。 |
| 297 | Credibility. | 可信无碍. |
| 298 | And yes, earn income. | 是的,赚到收入。 |
| 299 | As you earn, you save. | 随所得而救. |
| 300 | You | 你们 |
| 301 | develop resilience. | 发展复原力。 |
| 302 | You buffer against uncertainty. | 你缓冲不确定性。 |
| 303 | And the more you save, the | 你救得越多 就会 |
| 304 | more you can invest. | 更多的投资。 |
| 305 | Invest in your career, in others. | 投身事业,投身他人事业. |
| 306 | And it gives you | 它给你 |
| 307 | confidence. | 充满信心。 |
| 308 | Confidence to the work you know you were meant to do, which helps | 对你知道你本该做的工作有信心 这有帮助 |
| 309 | you serve. | 你服务。 |
| 310 | And the flywheel turns. | 而飞轮转. |
| 311 | Each step feeds the next. | 每一步供养下一步. |
| 312 | And every turn of | 每转一转 |
| 313 | that flywheel, increasing your impact, making you more resilient, more | 那飞轮, 增加你的冲击力, 让你更有弹性, |
| 314 | purposeful. | 有目的的。 |
| 315 | And you increase your impact, you can do more for others. | 增加你的影响力,你可以为他人做更多。 |
| 316 | And | 还有 |
| 317 | that's why we're here. | 这就是我们来这里的原因 |
| 318 | Which brings me back to those who've helped me. | 这让我回到那些帮助我的人身边 |
| 319 | Especially my parents, Lee and Irma. | 特别是我的父母 李和爱玛 |
| 320 | In their own way, they've lived what I've | 以他们自己的方式,他们一直活在我身边 |
| 321 | talked about. | 谈起过 |
| 322 | Insights and empathy, quietly in their own flywheel over a | 洞察力和同情心 在他们自己的飞轮上悄悄地 |
| 323 | lifetime. | 一辈子 |
| 324 | Part of the reason I wanted to give this talk was to honor where I came | 我之所以想说这些, 部分原因是要纪念我来的地方 |
| 325 | from. | 从. |
| 326 | My farm, my dad, and my mom, who recently passed away. | 我的农场,我爸爸,和我妈妈, 谁最近去世了。 |
| 327 | So think about | 所以想一想吧,我们想一想 |
| 328 | those who have helped you and those you'd like to help next. | 那些帮助你的人 还有你接下来想帮助的人 |
| 329 | If you seek | 如果你寻求 |
| 330 | insights and serve with empathy, you'll create your own flywheel for life. | 洞察力和同情心, 你将创造自己的飞轮终身。 |
| 331 | And | 还有 |
| 332 | to do that, keep learning and keep sharing. | 继续学习,继续分享 |
| 333 | Thank you. | 谢谢 |
该视频共有字幕 335 条。解锁更多字幕为会员功能，请移动到 价格
P3 · 洞察不仅关乎分析，更关乎人性【TED演讲】 p03 无字幕(中英外挂) (P3)
字幕摘录
| 时间 | 英文 | 中文 |
|---|---|---|
| 0:02 | Insights help us understand what happened, why it matters, what to do about it. | 洞察力帮助我们了解发生了什么,为什么它很重要,该怎么办。 |
| 0:11 | But over many years, career in consulting, teaching and research, I discovered | 但多年来,在咨询、教学和研究领域 我发现 |
| 0:19 | something surprising. | 令人惊讶的东西。 |
| 0:21 | The most powerful and best insights are not just | 最有力量和最好的见解不仅仅是 |
| 0:24 | analytical, they're human. | 分析,他们是人类。 |
| 0:27 | But it took me a long time and some failure to understand | 但我花了很长的时间 却不知所措 |
| 0:30 | that. | 那个 |
| 0:32 | This is our farm, fifth-generation farm back in Davis County, Indiana. | 这是我们在印第安纳州戴维斯县的第五代农场 |
| 0:36 | You | 你们 |
| 0:37 | can't get any farther from Silicon Valley or Wall Street. | 离硅谷和华尔街再远不过了 |
展开字幕全文（328 条）
| 序号 | 英文 | 中文 |
|---|---|---|
| 1 | Insights help us understand what happened, why it matters, what to do about it. | 洞察力帮助我们了解发生了什么,为什么它很重要,该怎么办。 |
| 2 | But over many years, career in consulting, teaching and research, I discovered | 但多年来,在咨询、教学和研究领域 我发现 |
| 3 | something surprising. | 令人惊讶的东西。 |
| 4 | The most powerful and best insights are not just | 最有力量和最好的见解不仅仅是 |
| 5 | analytical, they're human. | 分析,他们是人类。 |
| 6 | But it took me a long time and some failure to understand | 但我花了很长的时间 却不知所措 |
| 7 | that. | 那个 |
| 8 | This is our farm, fifth-generation farm back in Davis County, Indiana. | 这是我们在印第安纳州戴维斯县的第五代农场 |
| 9 | You | 你们 |
| 10 | can't get any farther from Silicon Valley or Wall Street. | 离硅谷和华尔街再远不过了 |
| 11 | It's my dad, Lee, second of | 是我爸李,第二张 |
| 12 | ten children on a Depression-era farm. | 10个孩子在萧条时代的农场。 |
| 13 | A farmer who loved the land and a coach | 一个热爱土地的农民和一个教练 |
| 14 | who loved to win. | 谁喜欢赢。 |
| 15 | Think Drill Sergeant meets Bobby Knight. | 我觉得钻探中士认识了鲍比·奈特 |
| 16 | He taught me the | 他教过我 |
| 17 | value of hard work, getting your hands dirty, and thinking creatively to solve a | 努力工作的价值 弄脏你的手 创造性地思考解决 |
| 18 | problem or win a game. | 问题或赢得比赛。 |
| 19 | How? | 怎么会? |
| 20 | By learning using his head. | 通过学习用他的头。 |
| 21 | It's my mom, Irma. | 是我妈,艾玛 |
| 22 | | |
| 23 | father was killed in World War II and her mother cleaned homes to make ends meet. | 父亲在二战中阵亡,母亲清理房屋以维持生计. |
| 24 | Mom was the very definition of caring. | 妈妈是照顾的定义 |
| 25 | She made you feel heard and she made you | 她让你感觉有耳闻,她让你 |
| 26 | feel loved. | 感觉被爱着 |
| 27 | How? | 怎么会? |
| 28 | By sharing using her heart. | 通过分享她的心脏。 |
| 29 | I grew up with these amazing | 我从小就跟这些神奇的 |
| 30 | people. | 人们 |
| 31 | Did you have someone like this growing up? | 你有这样的人长大吗? |
| 32 | I hope so. | 我希望是这样。 |
| 33 | Because of them, as | 因为他们 |
| 34 | a kid, I prayed for wisdom, service, and stamina. | 一个孩子,我祈求智慧,服务,和耐力。 |
| 35 | Literally those three words. | 字面意思是这三个字。 |
| 36 | Didn't realize it then, but years later, those farm values became insight, empathy, | 当时没有意识到, 但几年后,这些农场价值 变得洞察力,同情, |
| 37 | and strength for a lifelong journey. | 以及终生旅程的力量 |
| 38 | Got an engineering degree, manufacturing job, | 获得工程学位,制造工作, |
| 39 | started a family. | 开始了一个家庭。 |
| 40 | Gradually became aware of a broader world beyond the plant. | 渐渐地意识到植物之外更广阔的世界. |
| 41 | Heard | 听说了 |
| 42 | about this profession called consulting, essentially helping other companies solve | 这个职业叫咨询 主要是帮助其他公司解决 |
| 43 | their hard problems and getting paid well to do it. | 他们的难题 和得到好报酬做到这一点。 |
| 44 | Caught the attention of a | 吸引了人们的注意 |
| 45 | prestigious firm and made it to the case interview. | 名声显赫的事务所,并成功进行了案件采访. |
| 46 | This is where you solve a hard | 这就是你解决难题的地方 |
| 47 | conceptual problem on the spot. | 概念上的问题 |
| 48 | During that interview, I hit an invisible wall. | 在那次采访中,我撞上了隐形墙. |
| 49 | Didn't have a clue how to structure that problem, let alone solve it. | 根本不知道如何构建这个问题 更别说解决问题了 |
| 50 | Just felt a | 只是觉得 |
| 51 | pit in my stomach. | 钻进肚子里 |
| 52 | You ever felt that way? | 你有这种感觉吗? |
| 53 | I didn't get that job. | 我没拿到那份工作 |
| 54 | In fact, I | 事实上,我 |
| 55 | forgot my coat and had to go back the next day and get it. | 忘了我的外套 第二天又得回去拿 |
| 56 | God, it was embarrassing. | 天啊,这太尴尬了。 |
| 57 | But I vowed then and there to learn these skills and never face that invisible wall | 但我发誓要学习这些技能 永远不要面对那无形的墙壁 |
| 58 | again. | 再来 |
| 59 | Later, I joined a consulting firm. | 后来,我加入了一家咨询公司。 |
| 60 | Went all in and made partner eventually. | 最终他们都进去了,并成为了合伙人。 |
| 61 | Along the way, trained hundreds of consultants. | 沿途培养了数百名顾问. |
| 62 | It was remarkable how we could | 多么了不起的我们 |
| 63 | take people fresh from school. | 带人从学校新鲜。 |
| 64 | A few months of training on analytical thinking, | 几个月的分析性思维培训, |
| 65 | reasoning, communication skills. | 推理,交流技巧. |
| 66 | And soon, they were serving, sometimes even senior | 很快,他们服务,有时甚至高级 |
| 67 | clients. | 客户。 |
| 68 | And yet, it bothered me, coming from a family of teachers and coaches, | 然而,这让我很不安,来自一个教师和教练家庭, |
| 69 | that these thousands of students over the years that I interviewed on campus, | 我在校园里采访的数千名学生 |
| 70 | a lot of them failed. | 很多人都失败了 |
| 71 | And they were going to good schools, and yet they still | 他们去好学校,但他们仍然 |
| 72 | didn't do well. | 表现不好 |
| 73 | And I wanted to know why. | 我想知道为什么。 |
| 74 | I wanted to understand why these talented | 我想知道为什么这些天才 |
| 75 | young people hit that same invisible wall. | 年轻人撞上了同样的隐形墙。 |
| 76 | I surveyed 5,000 college students and | 我调查了5000名大学生 |
| 77 | corporate recruiters to understand what drove career readiness. | 公司招聘人员要了解什么是职业准备的动力。 |
| 78 | What made the | 是什么导致的 |
| 79 | difference? | 差别? |
| 80 | The findings were stark but clear. | 调查结果十分明确。 |
| 81 | There was a significant gap. | 差距很大。 |
| 82 | The students thought they were ready. | 诸弟子以为备. |
| 83 | The employers did not. | 雇主没有。 |
| 84 | And the three big areas, | 和三大领域, |
| 85 | critical thinking, communication skills, and empathy. | 思考、交流技巧和同情心。 |
| 86 | That was the gap, and it was | 这是差距,它是 |
| 87 | across the board. | 包罗万象。 |
| 88 | The University of Texas at Dallas heard of my work and asked me to | 德克萨斯大学达拉斯大学 听说我的工作,让我 |
| 89 | develop a course for them, for their students. | 为他们,为他们的学生制定课程。 |
| 90 | These students, every semester, | 这些学生,每个学期, |
| 91 | would walk in the door, and they didn't know these skills. | 他们会走进门, 他们不知道这些技能。 |
| 92 | They faced that same | 他们也一样 |
| 93 | invisible wall. | 隐形墙. |
| 94 | And yet, within a few months, they developed the ability to communicate, | 然而,在几个月内,他们发展了沟通的能力, |
| 95 | to create insights, and to be effective. | 创造洞察力,并有效。 |
| 96 | I looked around for a book on the topic. | 我四处寻找一本关于这个话题的书。 |
| 97 | There wasn't one, so I ended up writing one for the class. | 没有,所以我最后写了一个课。 |
| 98 | The story started to come | 故事开始出现 |
| 99 | in. | 进去 |
| 100 | Someone would get a new job. | 有人会找份新工作 |
| 101 | Someone would get a promotion. | 有人会升职 |
| 102 | But the story that | 但那个故事 |
| 103 | stopped me cold. | 吓死我了 |
| 104 | A reader in Tennessee, who was legally blind, told me that using these | 田纳西州的一位读者,他在法律上是盲人,他告诉我,使用这些 |
| 105 | skills from the book, he had a consulting job and provided for his family. | 他有一份咨询工作 供养家人 |
| 106 | If they | 如果他们 |
| 107 | worked for him, they can work for anyone. | 为他工作,他们可以为任何人工作。 |
| 108 | Around the same time, the chairman and | 大约在同一时间,主席和 |
| 109 | president of my company Infosys came to me and wanted to create, and they asked me | 我公司总裁Infosys来找我 想创造, 他们问我 |
| 110 | to create a research unit to convert our technical expertise into thought | 建立一个研究单位,把我们的技术专长转化为思考 |
| 111 | leadership. | 领导才能。 |
| 112 | This meant producing hundreds of papers and videos on topics like AI, | 这意味着制作数百篇有关AI等主题的论文和视频, |
| 113 | future of work, and how to lead in times of change. | 未来的工作, 以及如何在变化的时代领导。 |
| 114 | But we did something different. | 但我们做了不同的事情。 |
| 115 | Most research leads with facts and figures. | 大多数研究都以事实和数字为主。 |
| 116 | We led with people. | 我们带领人们。 |
| 117 | We understood our | 我们理解我们 |
| 118 | audience. | 观众。 |
| 119 | We found out what they valued, and we crafted stories around it. | 我们发现了他们珍视的东西, 我们围绕它编织了故事。 |
| 120 | Not just | 不仅仅是 |
| 121 | because stories are more interesting. | 因为故事更有趣 |
| 122 | They're 16 times more memorable. | 更是16倍难忘. |
| 123 | And this | 还有这个 |
| 124 | took us to some interesting places, some cool places, like Abbey Road, famous | 带我们到一些有趣的地方, 一些凉爽的地方,如阿比路,著名的 |
| 125 | recording studio. | 录音室。 |
| 126 | The Beatles, Pink Floyd, apparently me. | 披头士,粉红弗洛伊德,显然我。 |
| 127 | I recorded several | 我录了几个 |
| 128 | podcasts there. | 播客那边。 |
| 129 | Even recorded the single yesterday. | 甚至录制了昨天的单曲. |
| 130 | Still remember. | 还记么. |
| 131 | That was just | 这只是 |
| 132 | so much fun. | 这么多的乐趣。 |
| 133 | Why Abbey Road? | 为什么是阿比路? |
| 134 | It's because even when you create good work, you do | 因为即使你创造了好的工作,你做 |
| 135 | something good. | 不错的东西。 |
| 136 | It can get lost in the noise. | 它可能在噪音中消失。 |
| 137 | But when you put it in an unexpected | 但当你把它放在一个意外中 |
| 138 | setting, you connect with people. | 设置,你与人连接。 |
| 139 | It's memorable. | 难忘. |
| 140 | And that's the human element. | 这就是人的因素。 |
| 141 | And that put the Knowledge Institute on the map. | 知识研究所也因此登上了地图。 |
| 142 | And it's a major reason why | 这也是为什么 |
| 143 | millions of people read our reports and watch our videos every month. | 数百万人每月阅读我们的报告并观看我们的视频。 |
| 144 | I work in | 我工作过 |
| 145 | research and tech. | 研究和技术。 |
| 146 | But I tell our team, we do two things. | 但我告诉团队 我们做两件事 |
| 147 | We learn and we share. | 我们学习和分享。 |
| 148 | That's it. | 就这样 |
| 149 | And that's the most human of all. | 而此最上众生. |
| 150 | Our family operates a small craft | 我们家经营小船 |
| 151 | distillery on our farm. | 我们农场的蒸馏厂 |
| 152 | It's our way of bringing the farm to life for those who | 这是我们为那些 |
| 153 | didn't grow up there. | 没有在那里长大。 |
| 154 | And yeah, it's a lot of fun. | 是的,这很有趣。 |
| 155 | We wanted to create a premium | 我们想赚一笔 |
| 156 | vodka. | 伏特加 伏特加 伏特加 伏特加 |
| 157 | Most spirits firms, most spirits firms, they focus on distilling. | 大多数精神公司,大多数精神公司, 他们专注于蒸馏。 |
| 158 | Six, | 六点 |
| 159 | 7次 7次 7次 7 times. | |
| 160 | Do I hear 12? | 我听到12声吗? |
| 161 | You've seen the labels. | 你见过的标签。 |
| 162 | We took a different approach. | 我们采取了不同的做法。 |
| 163 | We looked at filtering. | 我们看着过滤。 |
| 164 | Thought it influenced flavor. | 以为它影响了味道。 |
| 165 | There weren't as many | 没有那么多 |
| 166 | patents. | 专利。 |
| 167 | More opportunity. | 更多机会。 |
| 168 | Did our homework. | 我们做了功课 |
| 169 | Read what was publicly available. | 阅读公开的资料。 |
| 170 | Even books and activated charcoal. | 甚至书本和活化木炭。 |
| 171 | Conducted dozens of experiments. | 进行了数十次实验. |
| 172 | Analyzed | 分析 |
| 173 | the results. | 结果。 |
| 174 | Looked at metrics. | 看着度量衡。 |
| 175 | You know, fluid flow rates and purity and, of | 流体流速和纯度 |
| 176 | course, the most important metric of all. | 当然,最重要的尺度。 |
| 177 | How did it taste? | 味道怎么样? |
| 178 | When something is | 当某事是 |
| 179 | coming off that filter at 160 proof and you can taste it and it tastes like water | 从过滤器上下来,160个证据,你可以尝到它,味道像水 |
| 180 | better, you know you got something special. | 最好,你知道你有什么特别的。 |
| 181 | We designed a system, built this | 我们设计了一个系统,建造了这个 |
| 182 | industrial grade filtration system and it's an operation. | 工业品级过滤系统,是一种操作. |
| 183 | It's a major reason why | 这是主要原因 |
| 184 | the brand is doing well. | 这个品牌做得很好。 |
| 185 | This process has a name. | 此进程有一个名称 。 |
| 186 | It's an insight cycle. | 这是一个洞察周期。 |
| 187 | Five steps | 五个步骤 |
| 188 | and you just saw all of them play out and happen in that distillery. | 你刚刚看到他们都在蒸馏厂里玩耍和发生 |
| 189 | First, | 首先,我们... |
| 190 | design. | 设计。 |
| 191 | Frame the problem. | 设定问题。 |
| 192 | Look for the opportunity. | 寻找机会。 |
| 193 | We didn't ask how do you | 我们没问你怎么样 |
| 194 | do that. | 做到这一点。 |
| 195 | Second, research. | 第二,研究. |
| 196 | Gather data. | 收集数据。 |
| 197 | Interview. | 专访. |
| 198 | Conduct experiments. | 进行实验。 |
| 199 | This is | 这是 |
| 200 | problem finding. | 找问题 |
| 201 | It's not problem solving. | 这不是解决问题的问题。 |
| 202 | Not yet. | 还没 |
| 203 | Analyze the third step. | 分析第三步. |
| 204 | Examine what you have. | 检查你有什么。 |
| 205 | Collect data. | 收集数据。 |
| 206 | But don't skip to this step. | 但不要跳到这个步骤。 |
| 207 | That's a mistake | 那是个错误 |
| 208 | way too many people make. | 太多人会这样 |
| 209 | They open up an AI chat bot, get an answer. | 他们打开一个AI聊天机器人,得到一个答案。 |
| 210 | But it might | 但也许 |
| 211 | be to the wrong question. | 问错人了 |
| 212 | Then interpret. | 那就解释一下 |
| 213 | This is where the insight emerges. | 洞察力就在这里出现. |
| 214 | Something bold, not obvious, possibly counterintuitive. | 大胆的,不明显的, 可能是反直觉的。 |
| 215 | It's where the fact | 这是事实 |
| 216 | becomes so what? | 变成什么? |
| 217 | How does it matter? | 这有什么关系? |
| 218 | Fifth, adopt. | 第五,收养。 |
| 219 | Nothing happens until someone | 除非有人来 否则什么都不会发生 |
| 220 | acts. | 行为。 |
| 221 | Until we file that patent, build that system or toll the market. | 在我们申请专利之前 建立这个系统或者破坏市场 |
| 222 | They work | 他们有用 |
| 223 | in any environment, whether it's a distillery, corporate cubicle. | 在任何环境中,无论是蒸馏器,企业的隔间。 |
| 224 | Anywhere | 随便 |
| 225 | where you need to understand a complex problem and break it down. | 在那里你需要理解一个复杂的问题 并打破它。 |
| 226 | And the force | 还有力量 |
| 227 | that helps every one of these and elevates every one of these steps is empathy. | 帮助其中每一个步骤,提升其中每一个步骤,都是同情心。 |
| 228 | Most people don't realize empathy isn't one thing. | 大多数人不知道同情不是一回事 |
| 229 | It's got two distinct forms. | 它有两种截然不同的形式. |
| 230 | Cognitive is first. | 识性为第一. |
| 231 | The ability to see another perspective. | 能观彼境界. |
| 232 | Understand their | 了解他们 |
| 233 | point of view. | 观点。 |
| 234 | That's the head. | 这是头。 |
| 235 | Compassionate, that's the second. | 仁慈,这是第二个。 |
| 236 | The desire, | 愿望, |
| 237 | once you understand, to do something about it. | 一旦你明白,做点什么 |
| 238 | To help someone. | 为了帮助某人 |
| 239 | That's the heart. | 即发心. |
| 240 | That was more the first. | 这是第一次 |
| 241 | Mom was the second. | 妈妈是第二个。 |
| 242 | But together the head and the heart | 但头和心在一起 |
| 243 | are unstoppable. | 无法阻止。 |
| 244 | Now, at the risk of oversimplifying, some folks tend to think | 现在,冒着过度简化的风险,有些人倾向于认为 |
| 245 | and not feel. | 和没有感觉。 |
| 246 | And some tend to feel and not think. | 而有些人倾向于感受而不是思考。 |
| 247 | You need both. | 两者都需要 |
| 248 | You need | 惠璶 |
| 249 | insights with empathy. | 以同情的见解。 |
| 250 | And it sounds kind of conceptual. | 这听起来有点概念性。 |
| 251 | How do you put empathy | 你怎么看待同情心 |
| 252 | into practice? | 进入实践? |
| 253 | It's not complicated. | 这不复杂 |
| 254 | It starts with listening. | 始从听. |
| 255 | Not just waiting | 不只是等着 |
| 256 | for someone to finish speaking. | 说完再说 |
| 257 | Put the phone down. | 把电话放下 |
| 258 | Eye contact. | 眼睛接触器 |
| 259 | Just take an | 就拿一个 |
| 260 | interest. | 利息 |
| 261 | Listening is a skill most of us weren't taught to do well. | 倾听是一种技巧 我们大多数人没有学会做得很好。 |
| 262 | Yet, | 不过, |
| 263 | it's maybe the most important and valuable skill to learn. | 它也许是最重要的和最有价值的技能学习。 |
| 264 | After working for many | 为很多人工作后 |
| 265 | years with clients all over the world, I found that empathy is a universal | 我发现同情心是普遍的 |
| 266 | language. | 语言。 |
| 267 | Spans cultures, transcends even the harshest corporate environment. | 斯潘斯文化,甚至超越了最恶劣的企业环境. |
| 268 | And beneath it all, I've come to deeply believe the key to empathy. | 在这一切之下,我深深相信 同情的关键。 |
| 269 | Service. | 服务。 |
| 270 | An | 一个 |
| 271 | attitude of grateful service. | 感谢服务的态度。 |
| 272 | A genuine appreciation for life and others. | 真正欣赏生命和其他人 |
| 273 | The | 那个 |
| 274 | desire to be part of something bigger than yourself. | 想要成为比你更伟大的一部分 |
| 275 | Service doesn't just | 服务不只是 |
| 276 | improve insights. | 提高洞察力。 |
| 277 | It's the foundation of a better, more effective life. | 这是更好,更有效的生活的基础. |
| 278 | I call it | и硂 |
| 279 | the flywheel of life. | 生命的飞轮 |
| 280 | First step is to serve. | 第一步是服务。 |
| 281 | Think about the other. | 想想另一个 |
| 282 | Your | 你们 |
| 283 | transactions become gifts. | 交易成为礼物。 |
| 284 | You're not keeping score. | 你没有记分 |
| 285 | And as you serve, you | 在你服务的时候,你 |
| 286 | learn. | 学习。 |
| 287 | You notice. | 你注意到了吗? |
| 288 | You pick up skills. | 你捡起技能。 |
| 289 | And the more you learn, the more you can | 你学得越多,就越能 |
| 290 | earn. | 挣钱。 |
| 291 | Earn respect. | 赢得尊重。 |
| 292 | Credibility. | 可信无碍. |
| 293 | And yes, earn income. | 是的,赚到收入。 |
| 294 | As you earn, you save. | 随所得而救. |
| 295 | You | 你们 |
| 296 | develop resilience. | 发展复原力。 |
| 297 | You buffer against uncertainty. | 你缓冲不确定性。 |
| 298 | And the more you save, the | 你救得越多 就会 |
| 299 | more you can invest. | 更多的投资。 |
| 300 | Invest in your career, in others. | 投身事业,投身他人事业. |
| 301 | And it gives you | 它给你 |
| 302 | confidence. | 充满信心。 |
| 303 | Confidence to the work you know you were meant to do, which helps | 对你知道你本该做的工作有信心 这有帮助 |
| 304 | you serve. | 你服务。 |
| 305 | And the flywheel turns. | 而飞轮转. |
| 306 | Each step feeds the next. | 每一步供养下一步. |
| 307 | And every turn of | 每转一转 |
| 308 | that flywheel, increasing your impact, making you more resilient, more | 那飞轮, 增加你的冲击力, 让你更有弹性, |
| 309 | purposeful. | 有目的的。 |
| 310 | And you increase your impact, you can do more for others. | 增加你的影响力,你可以为他人做更多。 |
| 311 | And that's | 这是 |
| 312 | why we're here. | 为什么我们在这里。 |
| 313 | Which brings me back to those who've helped me. | 这让我回到那些帮助我的人身边 |
| 314 | Especially my | 特别是我的 |
| 315 | parents, Lee and Irma. | 父母,李和爱玛。 |
| 316 | In their own way, they've lived what I've talked about. | 以他们自己的方式,他们一直生活在我所说的。 |
| 317 | Insights and empathy quietly in their own flywheel over a lifetime. | 在他们自己的飞轮中悄悄地思考和同情一生。 |
| 318 | Part of the | 部分 |
| 319 | reason I wanted to give this talk was to honor where I came from. | 我之所以想谈这个 是为了纪念我的故乡 |
| 320 | My farm, my dad, | 我的农场,我爸爸, |
| 321 | and my mom, who recently passed away. | 还有我妈,她最近去世了 |
| 322 | So think about those who have helped you | 想想那些帮助你的人 |
| 323 | and those you'd like to help next. | 还有你接下来想帮助的人 |
| 324 | If you seek insights and serve with empathy, | 如果你寻求洞察力和同情心 |
| 325 | you'll create your own flywheel for life. | 你会创造自己的飞轮终身。 |
| 326 | And to do that, keep learning and keep | 为了做到这一点,继续学习和保持 |
| 327 | sharing. | 共享。 |
| 328 | Thank you. | 谢谢 |
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