【人际成长】停止讨好!CLEAR法则帮你赢得尊重 · Cod
共 2 集
剧集目录
| 集 | 标题 | 时长 |
|---|---|---|
| P1 | 【人际成长】停止讨好!CLEAR法则帮你赢得尊重 · Cod | 16:45 |
| P2 | 【人际成长】停止讨好!CLEAR法则帮你赢得尊重 · Cod | 16:45 |
P1 · 【人际成长】停止讨好!CLEAR法则帮你赢得尊重 · Codie Sanchez p01 中英字幕 (P1)
字幕摘录
| 时间 | 英文 | 中文 |
|---|---|---|
| 0:00 | If you want to be a terrible leader and have nobody listen to you, | 如果你想做一个可怕的领导, 没有人听你的, |
| 0:03 | the biggest mistake you can make isn't saying the wrong thing. | 你最大的错误就是说错了 |
| 0:06 | It's refusing to tell people the truth. | 它拒绝告诉别人真相。 |
| 0:08 | Every time you soften the feedback and let someone walk out believing | 每次你软化反馈 让别人走出去相信 |
| 0:12 | this looks good when it doesn't, | 这看起来很好 当它不, |
| 0:14 | you're just avoiding the hard conversation that you eventually need to have. | 你只是在逃避你最终需要的艰难对话 |
| 0:17 | I'm going to give you a four-step framework that makes hard conversations easier, | 我要给你一个四步框架 让硬话更容易说 |
| 0:21 | and I'll show you the one conversation almost every leader avoids, | 我会告诉你一个谈话 几乎每个领导避免, |
| 0:24 | even though it's the one their team or the people in their lives need the most. | 即使这是他们的团队 或者他们生活中最需要的人 |
| 0:28 | I'm Cody Sanchez. | 我是科迪・桑切斯。 |
展开字幕全文(410 条)
| 序号 | 英文 | 中文 |
|---|---|---|
| 1 | If you want to be a terrible leader and have nobody listen to you, | 如果你想做一个可怕的领导, 没有人听你的, |
| 2 | the biggest mistake you can make isn't saying the wrong thing. | 你最大的错误就是说错了 |
| 3 | It's refusing to tell people the truth. | 它拒绝告诉别人真相。 |
| 4 | Every time you soften the feedback and let someone walk out believing | 每次你软化反馈 让别人走出去相信 |
| 5 | this looks good when it doesn't, | 这看起来很好 当它不, |
| 6 | you're just avoiding the hard conversation that you eventually need to have. | 你只是在逃避你最终需要的艰难对话 |
| 7 | I'm going to give you a four-step framework that makes hard conversations easier, | 我要给你一个四步框架 让硬话更容易说 |
| 8 | and I'll show you the one conversation almost every leader avoids, | 我会告诉你一个谈话 几乎每个领导避免, |
| 9 | even though it's the one their team or the people in their lives need the most. | 即使这是他们的团队 或者他们生活中最需要的人 |
| 10 | I'm Cody Sanchez. | 我是科迪・桑切斯。 |
| 11 | This is the Big Deal Podcast. | 这是大交易的播客。 |
| 12 | Let's get into it. | 进曰. |
| 13 | If this show has ever saved you from a bad deal, a bad day, do me one favor. | 如果这个节目曾拯救你 从一个坏交易,坏的一天, 帮我一个忙。 |
| 14 | Hit subscribe. | 点击订阅。 |
| 15 | It's free. | 自由无碍. |
| 16 | It takes two seconds, | 需要两秒钟 |
| 17 | and it's the single biggest thing that helps us book better guests and make this better for you. | 这是最重要的事情 帮助我们订更好的客人 并让这个更好的为你。 |
| 18 | All right. | 好吧,我们走。 |
| 19 | I want to start talking about this. | 我想开始谈论这一点。 |
| 20 | Call it the vanity test. | 称虚空验. |
| 21 | There's one test you need to run before giving anyone feedback, | 在给任何人反馈之前 你得做一个测试 |
| 22 | and there's no one who ran this vanity test better than Steve Jobs. | 没有人比史蒂夫·乔布斯更能做这个虚荣测试 |
| 23 | There's an incredible story, basically. | 基本上有个不可思议的故事 |
| 24 | Steve had this designer named Johnny Ive, | 史蒂夫有个设计师叫约翰尼·伊夫 |
| 25 | and they were very close, but Steve was kind of a maniac. | 他们很亲近 但史蒂夫是个疯子 |
| 26 | I remember having a conversation with him and was asking why he was a little harsh, | 我记得和他谈过话 问他为什么有点苛刻 |
| 27 | and he said, no, you just want people to like you. | 他说,不,你只是想让人们喜欢你。 |
| 28 | I thought you held the work up as the most important, | 我以为你把工作当作最重要的工作 |
| 29 | and I was terribly cross because I knew he was right. | 我非常的过分 因为我知道他是对的 |
| 30 | I think great leaders, they build up people by saying the hard thing. | 我认为伟大的领导者, 他们通过说硬的东西来培养人。 |
| 31 | Bad leaders, they're so obsessed with their image and what people think about them | 坏领导,他们如此迷恋 他们的形象和人们对他们的看法 |
| 32 | that they don't realize why vanity is so dangerous. | 他们不知道为什么虚荣如此危险 |
| 33 | It looks like kindness, and it's not. | 其貌似仁义,则不然. |
| 34 | The second thing I've realized is soft feedback is the cool option, actually. | 我意识到的第二件事是软反馈,其实是很酷的选择。 |
| 35 | Every time you soften the truth, I want you to think that you buy yourself a few seconds of comfort, | 每次你软化真相,我希望你认为 你买自己几秒钟的舒适, |
| 36 | but you cost someone else weeks or months of improvement. | 但你花了别人 几周或几个月的改善。 |
| 37 | Who are you to make that decision? | 你凭什么做这个决定? |
| 38 | Don't you want to be the type of leader who people leave | 你难道不想成为人们离开的领袖吗? |
| 39 | their time with them and say, God, I learned so much. | 他们和他们在一起的时间,说,上帝,我学到了很多。 |
| 40 | That person made me better, | 那个人让我好起来 |
| 41 | as opposed to like, yeah, that was a pretty good boss. | 而不是喜欢,是的, 这是一个相当好的老板。 |
| 42 | I kind of liked him. | 我有点喜欢他 |
| 43 | He was fine. | 他没事 |
| 44 | So I was reading about Bill Gates the other day, and he famously loved conflict. | 那天我在读比尔·盖茨 他喜欢冲突 |
| 45 | He believed in doing these really aggressive one-on-ones | 他相信做这些 真正攻击性的一对一。 |
| 46 | with people that would make other employees cringe, and it was how he communicated. | 和那些会让其他员工发疯的人在一起 他就是这样沟通的 |
| 47 | But he believed that it was never good enough in anything you could almost do. | 但他认为你几乎能做的都不够好 |
| 48 | You could always do more. | 你总能做得更多 |
| 49 | And so he actually used to push employees so hard in their one-on-ones | 所以他经常在员工的一对一中 大力推动员工 |
| 50 | that they would leave feeling like they got a workout, they famously said. | 他们会离开的感觉 像他们得到了锻炼, 他们有名的说。 |
| 51 | He even used to drive around the parking lot and check and see if employees were in on the weekend | 他甚至经常开车在停车场附近 检查一下周末员工是否在 |
| 52 | by memorizing their license plates and then following up and having a one-on-one with them | 记住他们的牌照,然后跟踪他们 和他们有一个一对一 |
| 53 | on Monday about why they weren't there. | 周一,关于他们为什么不在那里。 |
| 54 | Now, I'm not saying that works in every job or company, | 我不是说每份工作或公司都行 |
| 55 | but it tells you what the crazy ones do. | 但它告诉你 疯狂的人做什么。 |
| 56 | There's this chick, Kim Scott, and she leads | 有个小妞,金史考特,她带头 |
| 57 | She actually wrote this book called Radical Candor, really big book. | 她实际上写了一本名为"激进坎多尔"的书,非常大。 |
| 58 | She calls this | 她叫这个 |
| 59 | ruinous empathy. | 疯狂的同情心。 |
| 60 | It's when you care so much about avoiding an uncomfortable conversation | 当你如此在乎 避免不愉快的谈话 |
| 61 | that you never say what needs to be said. | 你从不说需要说的话 |
| 62 | You know what's crazy though is most people | 你知道什么是疯狂 虽然大多数的人 |
| 63 | actually do this. | 实际做到这一点。 |
| 64 | Like imagine for a second, someone makes the same mistake three meetings | 就像想象一下,有人犯了同样的错误 三次会议 |
| 65 | in a row with you. | 和你们排成一排 |
| 66 | It's not the first time you never told them. | 这不是你第一次告诉他们。 |
| 67 | They walk into a performance | 他们走进表演 |
| 68 | later thinking they're doing great only to find out you've been mad at them for months. | 后以为他们做的很好 只为了发现你气他们几个月了 |
| 69 | You've been unhappy for months. | 你几个月来一直不开心 |
| 70 | You haven't thought they were performing for months. | 你几个月没想过他们要表演了 |
| 71 | So every conversation you avoid is like you stealing from their future. | 所以每一次你避免的对话 就像你从他们的未来偷东西。 |
| 72 | It gets more expensive | 越来越贵了 |
| 73 | for them and for you. | 为了他们和你 |
| 74 | The most respectful thing you can do for a competent adult is treat them | 你对有才能的成年人最尊重的就是治疗他们 |
| 75 | like one. | 像一个。 |
| 76 | They can handle the truth or you guys shouldn't be working together. | 他们可以处理真相 或者你们不应该合作。 |
| 77 | What isn't helpful | 什么没用的 |
| 78 | is them finding out you knew and said nothing. | 是他们发现你知情 却什么都没说 |
| 79 | Steve Jobs was effective because he was tough. | 史蒂夫·乔布斯之所以有效,是因为他很坚强. |
| 80 | Plenty of tough bosses build terrible companies, but he was effective because everyone knew the | 有很多强悍的老板 建立可怕的公司, 但他是有效的 因为每个人都知道 |
| 81 | work came first. | 工作是第一个 |
| 82 | That's what you're copying. | 汝所抄诵. |
| 83 | You're not throwing a temper tantrum. | 你不会发脾气的 |
| 84 | You're not being | 你不会是 |
| 85 | mean to people to be mean to people. | 对人来说是坏人 |
| 86 | You're holding the standard or what we call holding the line. | 你守着标准 或者我们称之为守线 |
| 87 | And if you're not going to be a standard bearer, you shouldn't be in charge. | 如果你不是标准持枪者,你不应该负责。 |
| 88 | So here's the framework | 这就是框架 |
| 89 | that I use. | 我用这个 |
| 90 | So C is for care. | 所以C是用来照顾的 |
| 91 | You start with why you're giving the feedback. | 先从你提供反馈的原因开始 |
| 92 | I might say something | 我可以说点什么 |
| 93 | like, I want to give you feedback because I think you're capable of more. | 喜欢,我想给你反馈 因为我认为你有能力更多。 |
| 94 | And the reason you do that | 你这样做的原因 |
| 95 | is you're not softening the message. | 你没有软化消息。 |
| 96 | You're explaining why you're about to tell them something | 你解释为什么你要告诉他们一些事情 |
| 97 | hard. | 很难。 |
| 98 | I might even say something like, I'm telling you this because I think you're capable of more. | 我甚至可以说,我告诉你这些 因为我觉得你有能力更多。 |
| 99 | Do you want to hear feedback about an area where I think you need some improvement? | 你想听到关于一个领域的反馈吗 我认为你需要一些改进? |
| 100 | I also really | 我也一样 |
| 101 | like that because it's allowing them to give you the option to give tough feedback. | 因为它允许他们给你选择 提供严厉的反馈 |
| 102 | L is for lead | L是铅 |
| 103 | with the work. | 和工作有关 |
| 104 | I don't ever attack the person. | 我从不攻击他 |
| 105 | I don't say you're bad at presentations. | 我不是说你在演讲上很坏 |
| 106 | Who's that | 那是谁? |
| 107 | helping? | 帮忙? |
| 108 | I say, this presentation was not good. | 我说,这个介绍不妙。 |
| 109 | Here's why. | 这是为什么。 |
| 110 | Here's how I define good. | 这就是我如何定义好的。 |
| 111 | Help fix the | 帮助修复 |
| 112 | work instead of labeling the person as incompetent, unless you don't want them to make any change | 工作而不是把一个人贴上无能的标签 除非你不想让他们改变 |
| 113 | whatsoever. | 随便 |
| 114 | You guys should know this by dating people too. | 你们应该知道这一点 通过约会的人。 |
| 115 | E is for being exact. | E是准确的。 |
| 116 | Do not be vague. | 不要含糊不清。 |
| 117 | Don't say do better. | 不要说做更好。 |
| 118 | That's so useless. | 真没用 |
| 119 | Nobody can act on it properly. | 没有人能就此采取行动。 |
| 120 | I would say instead, | 我会说,相反, |
| 121 | the report is due Tuesday. | 报告应于星期二提交。 |
| 122 | You gave it to me Thursday. | 你周四给我的 |
| 123 | Do you see why that's an issue? | 你知道为什么吗? |
| 124 | You | 你们 |
| 125 | didn't keep your word with me. | 你没有跟我保证 |
| 126 | A is ask. | A是问。 |
| 127 | After the feedback, stop talking. | 反馈后,停止说话. |
| 128 | Shut up and hand them a | 闭嘴,交给他们 |
| 129 | like. | 喜欢。 |
| 130 | Ask, what am I missing? | 问,我漏了什么? |
| 131 | What don't I understand? | 我听不懂吗? |
| 132 | And then listen. | 然后谛听. |
| 133 | I like to a lot of | 我喜欢很多 |
| 134 | times say, what am I totally wrong on? | 说,什么是我完全错了吗? |
| 135 | This is showing that you're just as open to feedback, | 这显示你同样愿意接受反馈 |
| 136 | but you have to actually listen when you do this part. | 但你做这个部分的时候必须听 |
| 137 | Like half the time you learn context that | 就像一半的时间 你学习背景 |
| 138 | might change the picture. | 可能会改变画面 |
| 139 | The other half, they talk their own way to the fix and then they own it. | 另一半,他们自言自语 到固定,然后他们拥有它。 |
| 140 | And finally, R is reset. | 最后,R被重置。 |
| 141 | End on what happens next. | 结束接下来发生的事 |
| 142 | So don't leave people wondering. | 所以别让别人怀疑 |
| 143 | Tell them exactly | 告诉他们 |
| 144 | what success looks like. | 成功是什么样子。 |
| 145 | So next time, send me the draft on Tuesday or flag something you're stuck on | 所以下次星期二把草稿寄给我 或标上你坚持的东西 |
| 146 | or if you're going to be late so we can work through it. | 或者如果你要迟到,我们就可以通过它。 |
| 147 | So care, lead, exact, ask, reset. | 所以小心,铅,准确,问,重置。 |
| 148 | That's how to be clear. | 如何是清净法. |
| 149 | If you run that, you're going to watch what happens and be shocked. | 如果你运行,你会看到什么 发生和震惊。 |
| 150 | I've learned that great communication will change your relationship forever. | 我知道伟大的沟通会永远改变你们的关系 |
| 151 | Will change your partnership forever. | 将永远改变你的合作关系。 |
| 152 | Will make you more money and will make you better in business. | 让你赚更多的钱 让你在生意上更好 |
| 153 | I've learned that great employees want clarity. | 我了解到,伟大的员工想要清晰。 |
| 154 | Great friends and partners want clarity. | 伟大的朋友和伙伴们想要清楚。 |
| 155 | Weak ones want comfort. | 弱者则求安乐. |
| 156 | And I don't want you to confuse the two. | 我不想你把两者混淆 |
| 157 | Now in the beginning of this, | 现在,在这开始, |
| 158 | they will probably be a little miffed at the feedback. | 他们可能会在反馈中有点沉闷。 |
| 159 | I think feedback is really hard in | 我觉得反馈很困难 |
| 160 | the beginning, but as you give more and more of it and you explain the clear process for it, | 开始,但当你付出 越来越多的,你解释 它的明确过程, |
| 161 | people understand it and they want it because they feel like you are clear and you care. | 人们理解它,他们想要它 因为他们觉得你很清楚,你在乎。 |
| 162 | And so if you remember the two C's, you'll get really far. | 所以,如果你记得两个C, 你会得到真正的远。 |
| 163 | Another little note is that | 另一个小提示是, |
| 164 | feedback gets really hard when it isn't in person. | 当它不是当面的,反馈变得非常困难。 |
| 165 | Usually you're dealing with a whole team, | 通常你和整个团队打交道 |
| 166 | right? | 对吧? |
| 167 | Or you're dealing with a bunch of people. | 或与众生打交道. |
| 168 | Try to be in person when you do this. | 试着当面做这个。 |
| 169 | Often, I think in the beginning, you want to try to give tough feedback in private until you've | 通常,我想在开始的时候, 你想尝试 私下提供强硬的反馈 直到你得到了 |
| 170 | created a culture where everybody's so used to feedback that giving it in public isn't that big | 造就了一种文化 人人都习惯于在公众场合反馈 |
| 171 | of a deal. | 一个交易。 |
| 172 | There's this guy, Ben Horowitz. | 有个叫本·霍罗威茨的家伙 |
| 173 | He's one of the co-founders of Andreessen Horowitz, | 他是安德烈森·霍罗威茨的联合创始人之一 |
| 174 | huge software company, but he also started tech companies previously. | 巨大的软件公司, 但他也开始 技术公司之前。 |
| 175 | And he explicitly says that | 他明确地说, |
| 176 | standard management advice of how you're supposed to give feedback, which is called the sandwich, | 标准管理建议你应该如何提供反馈, 这叫做三明治, |
| 177 | which is praise, criticism, praise, trains employees to distrust praise and dread criticism. | 这是赞美,批评,赞美, 训练员工不信任赞美和可怕的批评。 |
| 178 | His rule is like, no, baby, give it to me straight with specifics. | 他的规则是,不,宝贝, 直接告诉我细节。 |
| 179 | Don't wrap it in | 别包起来 |
| 180 | compliments. | 恭维. |
| 181 | He likes to do it in private, but he fired his best friend as the CEO of LoudCloud | 他喜欢私下做,但他解雇了他最好的朋友 作为LoudCloud的首席执行官 |
| 182 | and said in his book, I had to say the words, I'm firing you to the person who is the best man at | 在他的书里说,我不得不说, 我开除你的人谁是最好的人 |
| 183 | my wedding. | 我的婚礼。 |
| 184 | And if you can't do that, don't be a CEO. | 如果你做不到,就别当首席执行官 |
| 185 | What a hard ass. | 何等为难. |
| 186 | NVIDIA的詹森·黄 | |
| 187 | famously doesn't do one-on-ones with any of his employees, thinks that giving private feedback is | 著名的是,不做一对一 与他的任何员工, 认为给私人反馈是 |
| 188 | a disservice to the entire team, mandates all different difficult conversations in person. | 这不利于整个团队 授权所有困难的谈话 |
| 189 | And maybe that's why he's one of the richest men in the world in the fastest period. | 也许这就是为什么他是世界上最快的时期里 最富有的人之一 |
| 190 | Now, | 现在, |
| 191 | I already told you about Jensen Wang publicly critiquing his execs, but let me break down | 我已经跟你说过王詹森 公开发泄他的执行官,但让我分手 |
| 192 | exactly what this looks like. | 这正是这个样子。 |
| 193 | 他经营NVIDIA. | |
| 194 | He has 60 direct reports, six zero. | 他有60个直接报告,6个零 |
| 195 | Most CEOs have | 多数CEO都有 |
| 196 | eight to 10. | 8点到10点 |
| 197 | His reasoning is this idea of no one-on-ones. | 他的推理就是这种没有一对一的想法. |
| 198 | Everything gets said in group | 每件事物都是一组说的 |
| 199 | meetings. | 会议。 |
| 200 | If he has feedback for a VP, he gives it in the room with all other VPs present. | 如果他有VP的反馈,他会在房间里与所有其他VP在场. |
| 201 | Why? | 为什么? |
| 202 | If you think about this, he really thinks he's doing them solid. | 如果你想到这一点,他真的认为 他做的坚固。 |
| 203 | He says feedback is a learning | 他说反馈是一种学习 |
| 204 | opportunity. | 机会。 |
| 205 | Why would I hoard it in a one-on-one when 40 other people could learn from watching? | 我为什么要把它藏在一对一, 而40个其他人可以从观看中学习? |
| 206 | Now, it sounds brutal, but NVIDIA's employees stay five X longer than industry average. | 现在,这听起来很残酷, 但NVIDIA的雇员停留 5X 比工业平均水平。 |
| 207 | Turnover is 2%. | 转身率为2%. |
| 208 | He calls it torturing them into greatness. | 他称之为折磨他们成为伟大。 |
| 209 | At Contour and Thinking, | 在轮廓和思考, |
| 210 | my company, I do the same thing. | 我的公司,我做同样的事情。 |
| 211 | I do a leadership meeting, which is now about 10 or 12 leaders all | 我做一个领导会议, 现在大约是10或12名领导 |
| 212 | around our boardroom. | 在我们的会议室。 |
| 213 | And I also do a content leaders meeting. | 我还做了一个内容领袖会议。 |
| 214 | Any feedback I have to give | 任何反馈,我要给 |
| 215 | goes to those two groups as opposed to one-on-ones. | 这两组是一对一的 |
| 216 | I do not do one-on-ones. | 我不做一对一。 |
| 217 | This is really important. | 这很重要 |
| 218 | And if you think it's just dudes, talk about Kim Scott getting fired | 如果你认为只是男人, 说金斯科特被解雇 |
| 219 | by Sheryl Sandberg for being too nice. | 谢里尔·桑德伯格因为太好。 |
| 220 | So Kim Scott gave a presentation to Google leadership. | 因此,金·斯科特向谷歌领导层做了介绍. |
| 221 | It went well. | 进展顺利。 |
| 222 | After Sandberg walked around and said, you said on the lawn there. | 桑德伯格走来走去说 你在那草坪上说 |
| 223 | Scott brushed | 斯科特刷过 |
| 224 | it off. | 它关闭。 |
| 225 | Sandberg pushed. | 桑德伯格推动。 |
| 226 | I know an amazing speech coach. | 我知道一个惊人的演讲导师。 |
| 227 | Google will pay for it. | 谷歌会付出代价的 |
| 228 | Scott brushed it | 史考特刷过的 |
| 229 | off again. | 再次关闭。 |
| 230 | Sandberg stopped walking and looked at her and said, you are one of the smartest people | 桑伯格停止走路,看着她说, 你是最聪明的人之一 |
| 231 | I know, but um, makes you sound stupid. | 我知道,但嗯,让你听起来很愚蠢。 |
| 232 | And I'm not going to let you sound stupid. | 我不会让你听起来很愚蠢 |
| 233 | So Scott wrote | 所以斯科特写道: |
| 234 | radical candor about that moment. | 激进的坦率 关于那一刻。 |
| 235 | Her frame, caring personally means challenging directly. | 她的画框 关心个人意味着直接挑战 |
| 236 | And I think using words like stupid are really triggering for people. | 我觉得用像傻话一样的词 真正触发了人们。 |
| 237 | And in a way, that's | 从某种意义上说,这就是 |
| 238 | exactly what you want. | 这正是你想要的。 |
| 239 | I call it the idiot index, which I think I stole from Elon Musk. | 我把它称为白痴指数, 我想我偷了从伊隆穆斯克。 |
| 240 | And so with my admin team, I'll say, did you run this idea past the idiot index? | 那么,对于我的管理团队,我要说, 你运行这个想法 通过白痴指数? |
| 241 | And that is such a triggering thing for people. | 这对人们来说是种刺激。 |
| 242 | They're like, does she call me an idiot? | 他们喜欢, 她叫我白痴? |
| 243 | Does that | 难道 |
| 244 | mean I'm an idiot? | 我是一个白痴? |
| 245 | But what I'm saying is only an idiot would do this. | 但我想说的是 只有白痴才会这么做 |
| 246 | So like, did we run it past | 所以,我们运行它过去 |
| 247 | an index? | 指数? |
| 248 | Not you. | 不是说你 |
| 249 | But when you're looking at a bunch of options in front of you, did you go, | 但当你在眼前看到一堆选择时,你有没有去 |
| 250 | imagine my dumbest friend is right here. | 想象一下我最笨的朋友就在这里 |
| 251 | Is my really dumb friend going to make this decision | 我那蠢朋友会做这个决定吗? |
| 252 | I always get annoyed at my dumb friend for making. | 我总是因为我那蠢朋友的制造而生气 |
| 253 | And this is really helpful because if you don't | 这真的有帮助 因为如果你不 |
| 254 | do this, you're failing your people. | 这样做, 你辜负了你的人。 |
| 255 | Now the next part, I will, I, we talk about this, like the room | 现在,接下来,我会,我,我们谈论这一点, 像房间 |
| 256 | you're afraid to call. | 你害怕打电话 |
| 257 | So often managers become human complaint boxes. | 因此,管理人员经常成为人类的投诉箱。 |
| 258 | Like you don't want to be | 就像你不想成为那样 |
| 259 | stuck accidentally becoming a therapist. | 不小心被卡住了 成为一名治疗师。 |
| 260 | Do you? | 是吗? |
| 261 | I know that I do not. | 我知道我没有。 |
| 262 | That is not my happy place | 那不是我快乐的地方 |
| 263 | at all. | 一点也不 |
| 264 | I think there's a pattern here, right? | 我觉得这里有规律 对吧? |
| 265 | Two people have a problem with talking to each other. | 两人对彼此说话有问题. |
| 266 | Instead of talking it out, one person brings it to you, the leader, right? | 而不是说出来, 一个人把它给你, 领袖,对不对? |
| 267 | You see this in social | 你看这个在社交上 |
| 268 | circles too. | 圆也. |
| 269 | Like Pam did this. | 就像帕姆干的一样 |
| 270 | Then the other one, right? | 然后另一个,对不对? |
| 271 | Nobody's talking to each other, | 没人会说话 |
| 272 | but everybody's talking about each other. | 但每个人都在谈论对方。 |
| 273 | And the two people who actually have the problem, | 而两个真正有问题的人 |
| 274 | they're not talking at all. | 他们根本没说话 |
| 275 | This happened to me in my business recently. | 这发生在我最近的工作。 |
| 276 | It's super annoyed. | 超烦恼. |
| 277 | It's | 这是 |
| 278 | one of my biggest complaints in business. | 我最大的抱怨之一 在商业。 |
| 279 | And I finally had to sit them in a room together and say, | 最后我不得不让他们坐在一个房间里说, |
| 280 | you're both adults, talk to each other or stop complaining to me, but you don't get to do both. | 你们两个都是成年人, 互相交谈或停止向我抱怨, 但你们不能同时做。 |
| 281 | If you guys talk to each other and you can't work it out and you are doing it direct, | 如果你们彼此交谈 却不能解决 直接解决 |
| 282 | then you can bring it to me. | 然后你可以把它给我。 |
| 283 | But if you are not even having a conversation, I don't want to hear | 但是,如果你甚至没有 谈话,我不想听到 |
| 284 | about it because all you're teaching me is that you're not good enough or strong enough or have | 因为你教我的只是 你不够好 不够强壮 或者有 |
| 285 | enough confidence in order to fix this. | 有足够的信心来解决这个问题。 |
| 286 | And you just want to gossip and have drama. | 你只想闲谈 并有戏剧。 |
| 287 | And I have | 而我已经 |
| 288 | no space for gossip in my life. | 我的生活没有闲话空间。 |
| 289 | I know this is a little intense and maybe you're like, | 我知道这有点紧张,也许你喜欢, |
| 290 | how am I going to do that if I'm not in charge? | 如果我不负责怎么办? |
| 291 | Here's what I would do instead. | 这就是我会做的。 |
| 292 | I like to say what Dave Ramsey's rule is. | 我想说戴夫拉姆齐的规矩是什么 |
| 293 | And he taught me from being at his headquarters. | 他教会我 在他的总部。 |
| 294 | He says, at my company, we have a no gossip rule. | 他说,在我的公司, 我们没有一条八卦规则。 |
| 295 | We just don't allow it. | 我们只是不允许它。 |
| 296 | And so if anybody's | 所以,如果任何人的 |
| 297 | gossiping or talking about anybody and they find out at Dave Ramsey, you get fired. | 闲聊或谈论任何人 他们发现戴夫拉姆齐,你被解雇。 |
| 298 | So I like to | 所以我喜欢 |
| 299 | say something like, if I'm not the main main head dog leader and I can't be as tough as Cody is, | 说些类似的话,如果我不是主要的头狗头领 我不能像科迪那样强硬, |
| 300 | I might say something like, you know what? | 我可以说一些类似,你知道吗? |
| 301 | I have a rule this year for me. | 今年我有个规矩 |
| 302 | I don't gossip. | 我不会闲言闲语 |
| 303 | I don't talk about other people when they're not in the room. | 我不谈别人 当他们不在房间里。 |
| 304 | It's my 2026 rule. | 这是我的2026年规则。 |
| 305 | And so I actually | 所以我实际上 |
| 306 | can't participate in this conversation. | 不能参与这次谈话 |
| 307 | It's just like one of the things I gave up this year. | 这就像我今年放弃的一件事 |
| 308 | Now, if we want to go talk to the person in person and like work it out between the three of us and | 现在,如果我们想去 谈话的人 亲自,喜欢解决我们三个之间 |
| 309 | have a constructive conversation, I got you. | 有个有建设性的谈话,我得到了你。 |
| 310 | I will support you. | 我会支持你。 |
| 311 | I'll be there. | 我会在那里。 |
| 312 | But I actually | 但我实际上 |
| 313 | have a rule. | 有个规则。 |
| 314 | I just don't gossip right now. | 我只是不说闲话 现在。 |
| 315 | I don't like how I feel afterwards. | 我不喜欢我之后的感觉 |
| 316 | So I just stop | 所以我就停下来 |
| 317 | doing it. | 做到这一点。 |
| 318 | I think most workplace drama exists because people are having the wrong conversation | 我认为大多数的工作场所戏剧之所以存在,是因为人们的对话是错误的. |
| 319 | with the wrong person and not willing to say it to their face. | 和错人在一起 不愿意当面说 |
| 320 | The rule is go direct to the source. | 规矩是直接去源头 |
| 321 | If you have a problem with somebody, who's the first person you should talk to them? | 如果你对某个人有意见 那你应该和谁谈? |
| 322 | Not me and | 不是我和 |
| 323 | not the group chat. | 不是小组聊天 |
| 324 | Also, I think sometimes people are just looking for somebody to hold a line. | 而且,我觉得有时候人们只是 寻找一个人来维持一条线。 |
| 325 | So like if you do that and you stop being everybody's emotional middleman, the team is | 所以,就像如果你这样做,你停止 成为每个人的情感中介, 团队是 |
| 326 | going to start handling its own friction instead of laundering it through you. | 开始处理它自己的摩擦 而不是通过你清洗它。 |
| 327 | I actually saw this | 我其实看到了这个 |
| 328 | the other week. | 一个星期。 |
| 329 | My president in a leadership meeting just brought it up. | 我的总统刚刚在领导会议上提出这个问题。 |
| 330 | He said, I had to deal | 他说,我不得不处理 |
| 331 | with a bunch of annoying drama this week. | 这周有一堆烦人的戏剧 |
| 332 | You know, I didn't appreciate having to deal with this issue. | 你知道,我不欣赏 不得不处理这个问题。 |
| 333 | Just one of the leaders had a little flame out. | 只有一位领导人有一点火光。 |
| 334 | And he's like, and I didn't appreciate the fact | 他喜欢,我不欣赏的事实 |
| 335 | that like I had to mediate two of your direct reports. | 就像我不得不调解 你的两个直接报告。 |
| 336 | This should really be your issue. | 这应该是你的问题 |
| 337 | And he's like, anybody have anything they want to say about that? | 他喜欢,有人有什么 他们想说什么呢? |
| 338 | So it's just out in the open as | 所以,它只是 露着作为 |
| 339 | opposed to this thing, send the DMs that's behind the scenes. | 反对这件事, 发送DMs 在幕后。 |
| 340 | And in fact, even today, I was like, | 事实上,即使今天,我还是想, |
| 341 | listen, I can feel from both of your teams, there's a lot of frustrations. | 听着,我从你们两支队伍中都能感觉到 有很多挫折感 |
| 342 | I really wish | 我真的希望这样 |
| 343 | you two could feel like you're on the same team. | 你们俩会觉得你们是一伙的 |
| 344 | Both sides are frustrated with each other. | 双方互感挫折. |
| 345 | And | 还有 |
| 346 | instead of being a team heads down figuring it out, you guys are going back and forth and back | 你们不是一队人马想出办法,而是要前后进退 |
| 347 | It's honestly kind of exhausting. | 真的有点累 |
| 348 | Why can't you both just say, okay, can you do this better? | 你们为什么不能说,好吧,你们能做得更好吗? |
| 349 | What can I do better? | 我还能做得更好吗? |
| 350 | Okay, I'll do that. | 好吧,我会做到这一点。 |
| 351 | And then have a conversation to ask if you two are nailing | 然后有话要问你们是不是在钉子 |
| 352 | it. | 这个 |
| 353 | I'm like, you're all very competent. | 我很喜欢,你们都 非常胜任。 |
| 354 | Lord, we get more done if you worked this way. | 主啊,如果你这样做,我们得到更多的工作。 |
| 355 | He kind of | 他有点 |
| 356 | gave me some feedback. | 给我一些反馈。 |
| 357 | What are we not doing that can be improved? | 我们没有做什么可以改进? |
| 358 | Who's saying what? | 谁在说什么? |
| 359 | And I said, | 我说, |
| 360 | no, no, we're not playing the he said she said game. | 不,不,我们不是在玩 他说的游戏。 |
| 361 | I want to make sure you guys are really | 我想确定你们是真的 |
| 362 | working together. | 一起行动。 |
| 363 | Can you do that in a team? | 你能在团队中做到这一点吗? |
| 364 | Everybody should be vibing on what we need to | 每个人都应该振动 我们需要什么 |
| 365 | solve. | 解脱. |
| 366 | This is not rocket science. | 这不是火箭科学。 |
| 367 | People have done way harder things than this. | 人们做的比这更难 |
| 368 | And, you know, | 还有,你知道, |
| 369 | eventually he's like, fair enough. | 最终他很公平 |
| 370 | Okay, you know, we'll work on this. | 好吧,你知道的,我们会努力的。 |
| 371 | I hear you. | 我听见了 |
| 372 | I'll do my part. | 我会尽我的责任的 |
| 373 | I said, great. | 我说,太好了。 |
| 374 | I will always hear your frustrations as long as you guys are actually | 只要你们是,我会永远听到你们的挫折感 |
| 375 | airing them out to each other. | 互相传播 |
| 376 | Because the truth is, you will actually have a team that is so much | 因为事实上,你会有一个团队 这么多 |
| 377 | higher functioning if you push them to have crucial conversations. | 如果你逼他们进行关键的对话 就能发挥更高的功能 |
| 378 | To the point of I literally | 我从字面上说 |
| 379 | have handed people before the book, Radical Candor, or Crucial Conversations. | 在书前交出人 激进的坎多尔 或关键的对话。 |
| 380 | And so don't | 所以别这样 |
| 381 | feel like leadership is about being liked. | 觉得领导是被喜欢的 |
| 382 | It's about making your people better. | 而是让你的人变得更好 |
| 383 | I think in the | 我觉得 |
| 384 | future, you should aspire to be the type of leader where other people say, yeah, they're really | 未来,你应该渴望成为那种领袖 在那里其他人说,是的,他们真的 |
| 385 | tough, but man, am I better because of it. | 硬,但男人, 我更好,因为它。 |
| 386 | It's not just that I like that person. | 不只是我喜欢那个人 |
| 387 | I like who I am | 我喜欢我是谁 |
| 388 | because of them. | 因为他们。 |
| 389 | Because of the way that I have learned watching them, I am more valuable today. | 由于我学习了看他们的方式,我今天更有价值。 |
| 390 | Don't you want to be respected, not just liked? | 难道你不想被尊重吗? |
| 391 | I know I do. | 我知道我会的 |
| 392 | Soft feedback feels kind, but honest | 柔软的反馈感觉很好,但诚实 |
| 393 | feedback will actually build your employees up. | 反馈会增加你的员工 |
| 394 | Every manager has to choose between comfort or | 每个经理都得在舒适和 |
| 395 | do the difficult convo. | 做困难的召集。 |
| 396 | Talk to the person that feels off. | 跟感觉不对的人谈谈 |
| 397 | Maybe get rid of the person on your | 也许摆脱你身上的人 |
| 398 | team that will not do the thing you know they need to do. | 团队不会做你知道的 他们需要做的事情。 |
| 399 | And if this is you in your personal life, | 如果这是你的个人生活, |
| 400 | do the exact same thing. | 做同样的事情。 |
| 401 | Half of the stuff that works in business works even better in your | 在生意上工作的东西有一半比你的好 |
| 402 | personal life. | 个人生活。 |
| 403 | There's just no guardrails to how you should have gossipy, hard conversations | 你不应该有闲言闲语 硬话 |
| 404 | in your personal life too. | 在你的个人生活中也是如此。 |
| 405 | And if you want us to help you become a better leader, if you want us | 如果你想让我们帮助你成为一个更好的领袖 如果你想要我们 |
| 406 | {\fn黑体\fs22\bord1\shad0\3aHBE\4aH00\fscx67\fscy66\2cHFFFFFF\3cH808080}帮助你进行这种对话 {\fn黑体\fs22\bord1\shad0\3aHBE\4aH00\fscx67\fscy66\2cHFFFFFF\3cH808080}找出你选择舒适的地方 | |
| 407 | growth, maybe you should join the boardroom where we help owners do this every single week. | 成长,也许你应该加入董事会 在那里我们帮助业主 每周做到这一点。 |
| 408 | Can you | 你能吗? |
| 409 | tell me if this episode was useful? | 告诉我这集有用吗? |
| 410 | And what is the thing that is holding you back from growth? | 是什么让你无法成长? |
该视频共有字幕 410 条。解锁更多字幕为会员功能,请移动到 价格
P2 · 【人际成长】停止讨好!CLEAR法则帮你赢得尊重 · Codie Sanchez p02 无字幕 (P2)
字幕摘录
| 时间 | 英文 | 中文 |
|---|---|---|
| 0:00 | If you want to be a terrible leader and have nobody listen to you, the biggest mistake | 如果你想做一个可怕的领导, 没有人听你的,最大的错误 |
| 0:04 | you can make isn't saying the wrong thing. | 你可以做的不是说错话 |
| 0:06 | It's refusing to tell people the truth. | 它拒绝告诉别人真相。 |
| 0:08 | Every time you soften the feedback and let someone walk out believing this looks good | 每次你软化反馈 让一个人走出去 相信这看起来不错 |
| 0:13 | when it doesn't, you're just avoiding the hard conversation that you eventually need | 当它没有,你只是避免了 艰难的对话,你最终需要 |
| 0:16 | to have. | 拥有。 |
| 0:17 | I'm going to give you a four-step framework that makes hard conversations easier and I'll | 我要给你一个四步框架 使硬对话更容易,我会 |
| 0:21 | show you the one conversation almost every leader avoids, even though it's the one their | 让你看看几乎每个领导人都避免的谈话 尽管这是他们的谈话 |
| 0:26 | team or the people in their lives need the most. | 团队或人们生活中最需要的。 |
| 0:29 | I'm Cody Sanchez. | 我是科迪・桑切斯。 |
展开字幕全文(363 条)
| 序号 | 英文 | 中文 |
|---|---|---|
| 1 | If you want to be a terrible leader and have nobody listen to you, the biggest mistake | 如果你想做一个可怕的领导, 没有人听你的,最大的错误 |
| 2 | you can make isn't saying the wrong thing. | 你可以做的不是说错话 |
| 3 | It's refusing to tell people the truth. | 它拒绝告诉别人真相。 |
| 4 | Every time you soften the feedback and let someone walk out believing this looks good | 每次你软化反馈 让一个人走出去 相信这看起来不错 |
| 5 | when it doesn't, you're just avoiding the hard conversation that you eventually need | 当它没有,你只是避免了 艰难的对话,你最终需要 |
| 6 | to have. | 拥有。 |
| 7 | I'm going to give you a four-step framework that makes hard conversations easier and I'll | 我要给你一个四步框架 使硬对话更容易,我会 |
| 8 | show you the one conversation almost every leader avoids, even though it's the one their | 让你看看几乎每个领导人都避免的谈话 尽管这是他们的谈话 |
| 9 | team or the people in their lives need the most. | 团队或人们生活中最需要的。 |
| 10 | I'm Cody Sanchez. | 我是科迪・桑切斯。 |
| 11 | This is the Big Deal Podcast. | 这是大交易的播客。 |
| 12 | Let's get into it. | 进曰. |
| 13 | If this show has ever saved you from a bad deal, a bad day, do me one favor. | 如果这个节目曾拯救你 从一个坏交易,坏的一天, 帮我一个忙。 |
| 14 | Hit subscribe. | 点击订阅。 |
| 15 | It's free. | 自由无碍. |
| 16 | It takes two seconds and it's the single biggest thing that helps us book better guests and | 它需要两秒钟, 这是最大的一件事 帮助我们订更好的客人和 |
| 17 | make this better for you. | 做这个对你更好。 |
| 18 | All right. | 好吧,我们走。 |
| 19 | I want to start talking about this. | 我想开始谈论这一点。 |
| 20 | Call it the vanity test. | 称虚空验. |
| 21 | There's one test you need to run before giving anyone feedback and there's no one who ran | 在给别人反馈之前 你得做一个测试 没有一个人能跑 |
| 22 | this vanity test better than Steve Jobs. | 这个虚荣测试比史蒂夫・乔布斯更好。 |
| 23 | There's an incredible story, basically. | 基本上有个不可思议的故事 |
| 24 | So Steve had this designer named Johnny Ive and they were very close, but Steve was kind | 所以史蒂夫有个设计师叫约翰尼·艾夫 他们很亲近 但史蒂夫很友善 |
| 25 | of a maniac. | 一个疯子。 |
| 26 | I remember having a conversation with him and was asking why he was a little harsh and | 我记得和他谈过 问他为什么有点苛刻 |
| 27 | he said, no, you just want people to like you. | 他说,不,你只是想让人们喜欢你。 |
| 28 | I thought you held the work up as the most important and I was terribly cross because | 我还以为你把工作当做最重要的 我非常的过火 因为... |
| 29 | I knew he was right. | 我知道他是对的 |
| 30 | I think great leaders, they build up people by saying the hard thing. | 我认为伟大的领导者, 他们通过说硬的东西来培养人。 |
| 31 | Bad leaders, they're so obsessed with their image and what people think about them that | 坏领导人,他们是如此迷恋 他们的形象和人们对他们的看法 |
| 32 | they don't realize why vanity is so dangerous. | 他们不知道为什么虚荣如此危险 |
| 33 | It looks like kindness and it's not. | 貌似仁义而不然. |
| 34 | The second thing I've realized is soft feedback is the cool option, actually. | 我意识到的第二件事是软反馈,其实是很酷的选择。 |
| 35 | So every time you soften the truth, I want you to think that you buy yourself a few seconds | 所以每次你软化事实, 我要你认为 你买自己几秒钟 |
| 36 | of comfort, but you cost someone else weeks or months of improvement. | 舒适,但你花费 别人几个星期或几个月改善。 |
| 37 | Like who are you to make that decision? | 就像你是谁来做这个决定? |
| 38 | Don't you want to be the type of leader who people leave their time with them and say, | 难道你不想成为那种领导者 人们离开他们的时间 并说, |
| 39 | God, I learned so much. | 天啊,我学到了很多 |
| 40 | That person made me better, as opposed to like, yeah, that was a pretty good boss. | 那个人让我好起来,而不是喜欢,是的, 这是一个相当好的老板。 |
| 41 | I kind of liked him. | 我有点喜欢他 |
| 42 | He was fine. | 他没事 |
| 43 | So I was reading about Bill Gates the other day and he famously loved conflict. | 那天我在读比尔·盖茨 他喜欢冲突 |
| 44 | He believed in doing these really aggressive one-on-ones with people that would make other | 他相信这些真正具有侵略性的 一对一 与人,使其他 |
| 45 | employees cringe and it was how he communicated. | 员工CRINGE,这是他如何沟通。 |
| 46 | But he believed that it was never good enough in anything you could almost do. | 但他认为你几乎能做的都不够好 |
| 47 | You could always do more. | 你总能做得更多 |
| 48 | And so he actually used to push employees so hard in their one-on-ones that they would | 所以他经常把员工推到一对一的地步 |
| 49 | leave feeling like they got a workout, they famously said. | 离开的感觉像他们得到了一个锻炼, 他们著名的说。 |
| 50 | He even used to drive around the parking lot and check and see if employees were in on | 他甚至还经常开车在停车场附近 检查一下员工是否参与 |
| 51 | the weekend by memorizing their license plates and then following up and having a one-on-one | 在周末通过纪念他们的车牌 然后跟进 并有一个一对一 |
| 52 | with them on Monday about why they weren't there. | 周一和他们谈了为什么他们不在那里 |
| 53 | Now I'm not saying that works in every job or company, but it tells you what the crazy | 我并不是说每份工作或公司都行 但这告诉你什么是疯狂的 |
| 54 | ones do. | 他们有 |
| 55 | There's this chick, Kim Scott, and she leads teams at Google and Apple. | 有个小妞 金·斯科特 她带领谷歌和苹果的团队 |
| 56 | She actually wrote this book called Radical Candor, really big book. | 她实际上写了一本名为"激进坎多尔"的书,非常大。 |
| 57 | She calls this ruinous empathy. | 她把这种疯狂的同情心称为"疯狂的同情". |
| 58 | It's when you care so much about avoiding an uncomfortable conversation that you never | 当你如此在乎 避免不愉快的谈话,你从来没有 |
| 59 | say what needs to be said. | 说要说的话 |
| 60 | You know what's crazy though is most people actually do this. | 你知道什么是疯狂,虽然是大多数人 实际上这样做。 |
| 61 | Like imagine for a second, someone makes the same mistake three meetings in a row with | 就像想象一下,有人犯同样的错误 连续三次会议 |
| 62 | you. | 你们 |
| 63 | It's not the first time you never told them. | 这不是你第一次告诉他们。 |
| 64 | They walk into a performance review later thinking they're doing great, only to find | 他们走进一个业绩审查 以后认为他们做的很好,只是寻找 |
| 65 | out you've been mad at them for months. | 几个月来你一直在生他们的气 |
| 66 | You've been unhappy for months. | 你几个月来一直不开心 |
| 67 | You haven't thought they were performing for months. | 你几个月没想过他们要表演了 |
| 68 | So every conversation you avoid is like you stealing from their future. | 所以每一次你避免的对话 就像你从他们的未来偷东西。 |
| 69 | It gets more expensive for them and for you. | 对他们和你来说都比较贵 |
| 70 | The most respectful thing you can do for a competent adult is treat them like one. | 你对有才能的成年人最尊重的就是把他们当做一个 |
| 71 | They can handle the truth or you guys shouldn't be working together. | 他们可以处理真相 或者你们不应该合作。 |
| 72 | What isn't helpful is them finding out you knew and said nothing. | 毫无帮助的是他们发现你知道 却什么都没说 |
| 73 | Steve Jobs was effective because he was tough. | 史蒂夫·乔布斯之所以有效,是因为他很坚强. |
| 74 | Plenty of tough bosses build terrible companies, but he was effective because everyone knew | 有很多强悍的老板建立了可怕的公司 但他很有效 因为大家都知道 |
| 75 | the work came first. | 工作是第一个 |
| 76 | That's what you're copying. | 汝所抄诵. |
| 77 | You're not throwing a temper tantrum. | 你不会发脾气的 |
| 78 | You're not being mean to people. | 你对人没有恶意 |
| 79 | To be mean to people, you're holding the standard or what we call holding the line. | 对人们来说,你持有标准 或者我们称之为持有线。 |
| 80 | And if you're not going to be a standard bearer, you shouldn't be in charge. | 如果你不是标准持枪者,你不应该负责。 |
| 81 | So here's the framework that I use. | 这就是我使用的框架。 |
| 82 | So C is for care. | 所以C是用来照顾的 |
| 83 | You start with why you're giving the feedback. | 先从你提供反馈的原因开始 |
| 84 | I might say something like, I want to give you feedback because I think you're capable | 我可能会说类似的话 我想给你反馈 因为我觉得你有能力 |
| 85 | of more. | 还要更多 |
| 86 | And the reason you do that is you're not softening the message. | 你这样做的原因是你没有软化信息。 |
| 87 | You're explaining why you're about to tell them something hard. | 你在解释你为什么要告诉他们一些很难的事 |
| 88 | I might even say something like, I'm telling you this because I think you're capable of | 我甚至可以说,我告诉你, 因为我认为你有能力 |
| 89 | more. | 再来 |
| 90 | Do you want to hear feedback about an area where I think you need some improvement? | 你想听到关于一个领域的反馈吗 我认为你需要一些改进? |
| 91 | I also really like that because it's allowing them to give you the option to give tough | 我也很喜欢,因为这样他们可以让你 选择给硬 |
| 92 | feedback. | 反馈。 |
| 93 | L is for lead with the work. | L是工作的领导 |
| 94 | I don't ever attack the person. | 我从不攻击他 |
| 95 | I don't say you're bad at presentations. | 我不是说你在演讲上很坏 |
| 96 | Who's that helping? | 那帮谁? |
| 97 | I say, hmm, this presentation was not good. | 我说,嗯,这个介绍不好。 |
| 98 | Here's why. | 这是为什么。 |
| 99 | Here's how I define good. | 这就是我如何定义好的。 |
| 100 | Help fix the work instead of labeling the person as incompetent, unless you don't want | 帮助修复工作,而不是把一个人贴上无能的标签,除非你不想 |
| 101 | them to make any change whatsoever. | 他们可以做任何改变。 |
| 102 | You guys should know this by dating people too. | 你们应该知道这一点 通过约会的人。 |
| 103 | E is for being exact. | E是准确的。 |
| 104 | Do not be vague. | 不要含糊不清。 |
| 105 | Don't say do better. | 不要说做更好。 |
| 106 | That's so useless. | 真没用 |
| 107 | Nobody can act on it properly. | 没有人能就此采取行动。 |
| 108 | I would say instead, the report is due Tuesday. | 我要说的是,报告应于星期二提交。 |
| 109 | You gave it to me Thursday. | 你周四给我的 |
| 110 | Do you see why that's an issue? | 你知道为什么吗? |
| 111 | You didn't keep your word with me. | 你没跟我保证 |
| 112 | A is ask. | A是问。 |
| 113 | After the feedback, stop talking, shut up and hand them a like. | 反馈后,停止说话,闭嘴,给他们一个类似的东西. |
| 114 | Ask what am I missing? | 问我错过了什么? |
| 115 | What don't I understand? | 我听不懂吗? |
| 116 | And then listen. | 然后谛听. |
| 117 | I like to a lot of times say, what am I totally wrong on? | 我喜欢很多时候说, 什么是我完全错了? |
| 118 | This is showing that you're just as open to feedback, but you have to actually listen | 这显示你同样愿意接受反馈 但你必须倾听 |
| 119 | when you do this part. | 当你做这个部分。 |
| 120 | Like half the time you learn context that might change the picture. | 就像一半的时间,你学习的背景 可能会改变画面。 |
| 121 | The other half, they talk their own way to the fix and then they own it. | 另一半,他们自言自语 到固定,然后他们拥有它。 |
| 122 | And finally, R is reset. | 最后,R被重置。 |
| 123 | End on what happens next. | 结束接下来发生的事 |
| 124 | So don't leave people wondering. | 所以别让别人怀疑 |
| 125 | Tell them exactly what success looks like. | 告诉他们什么是成功。 |
| 126 | So next time, send me the draft on Tuesday or flag something you're stuck on or if you're | 下次,星期二把草稿寄给我 或者标上你粘着的东西 或者如果你是 |
| 127 | going to be late so we can work through it. | 要迟到了,这样我们才能度过难关 |
| 128 | So care, lead, exact, ask, reset. | 所以小心,铅,准确,问,重置。 |
| 129 | That's how to be clear. | 如何是清净法. |
| 130 | If you run that, you're going to watch what happens and be shocked. | 如果你运行,你会看到什么 发生和震惊。 |
| 131 | I've learned that great communication will change your relationship forever, will change | 我学会了伟大的沟通 将永远改变你的关系, 将改变 |
| 132 | your partnership forever, will make you more money and will make you better in business. | 你永远的合伙关系,会给你更多的钱 让你在生意上更好。 |
| 133 | I've learned that great employees want clarity. | 我了解到,伟大的员工想要清晰。 |
| 134 | Great friends and partners want clarity. | 伟大的朋友和伙伴们想要清楚。 |
| 135 | Weak ones want comfort. | 弱者则求安乐. |
| 136 | And I don't want you to confuse the two. | 我不想你把两者混淆 |
| 137 | Now, in the beginning of this, they will probably be a little miffed at the feedback. | 现在,在开始的时候, 他们可能会对反馈有一点印象。 |
| 138 | I think feedback is really hard in the beginning, but as you give more and more of it and you | 我认为反馈在一开始真的很难, 但随着你给予越来越多的,你 |
| 139 | explain the clear process for it, people understand it and they want it because they feel like | 解释清楚的过程 人们理解它 他们想要它,因为他们觉得 |
| 140 | you are clear and you care. | 你很清楚,你关心。 |
| 141 | And so if you remember the two Cs, you'll get really far. | 所以,如果你记得两个C, 你会得到真正的远。 |
| 142 | Another little note is that feedback gets really hard when it isn't in person. | 另一个小提示是,当反馈不是亲自反馈时,反馈会变得非常困难. |
| 143 | Usually you're dealing with a whole team, right, or you're dealing with a bunch of people. | 通常你与整个团队打交道,对吗,或者你与一群人打交道. |
| 144 | Try to be in person when you do this. | 试着当面做这个。 |
| 145 | Often, I think in the beginning, you want to try to give tough feedback in private until | 通常,我想在一开始, 你想尝试 给硬反馈 私下直到 |
| 146 | you've created a culture where everybody's so used to feedback that giving it in public | 你创造了一种文化 人人都习惯于在公众场合反馈 |
| 147 | isn't that big of a deal. | 没什么大不了的 |
| 148 | There's this guy, Ben Horowitz. | 有个叫本·霍罗威茨的家伙 |
| 149 | 他是Andreessen Horowitz的创始人之一, 大型软件公司,但他也 | |
| 150 | started tech companies previously. | 之前创办了科技公司. |
| 151 | And he explicitly says that the standard management advice of like how you're supposed to give | 他明确表示,标准管理建议 就像你应该如何给 |
| 152 | feedback, which is called the sandwich, which is praise, criticism, praise, trains employees | 这叫做"三明治" 即赞美 批评 赞美 培训员工 |
| 153 | to distrust praise and dread criticism. | 不信任的赞美和可怕的批评。 |
| 154 | His rule is like, no, baby, give it to me straight with specifics. | 他的规则是,不,宝贝, 直接告诉我细节。 |
| 155 | Don't wrap it in compliments. | 别把它包在恭维。 |
| 156 | He likes to do it in private, but he fired his best friend as the CEO of Loud Cloud and | 他喜欢私下做,但他解雇了最好的朋友 作为Loud Cloud和CEO |
| 157 | said in his book, I had to say the words, I'm firing you to the person who is the best | 在他的书里说,我不得不说, 我开除你的人谁是最好的 |
| 158 | man at my wedding. | 男人在我的婚礼。 |
| 159 | And if you can't do that, don't be a CEO. | 如果你做不到,就别当首席执行官 |
| 160 | What a hard ass. | 何等为难. |
| 161 | Jensen Wong of NVIDIA famously doesn't do one-on-ones with any of his employees, thinks | NVIDIA的Jensen Wong 名声大噪 与他的任何员工不做一对一,认为 |
| 162 | that giving private feedback is a disservice to the entire team, mandates all different | 私下反馈是对整个团队的有害 授权所有不同的 |
| 163 | difficult conversations in person. | 很难亲自交谈 |
| 164 | And maybe that's why he's one of the richest men in the world in the fastest period. | 也许这就是为什么他是世界上最快的时期里 最富有的人之一 |
| 165 | Now I already told you about Jensen Wang publicly critiquing his execs, but like let me break | 现在,我已经告诉你,詹森・王公开 嘲笑他的执行官,但让我打破 |
| 166 | down exactly what this looked like. | 倒计时。 |
| 167 | 他经营NVIDIA. | |
| 168 | He has 60 direct reports, six zero. | 他有60个直接报告,6个零 |
| 169 | Most CEOs have eight to 10. | 大多数CEO有8到10个. |
| 170 | His reasoning is this idea of no one-on-ones. | 他的推理就是这种没有一对一的想法. |
| 171 | Everything gets said in group meetings. | 所有事情都在小组会议上说 |
| 172 | If he has feedback for a VP, he gives it in the room with all other VPs present. | 如果他有VP的反馈,他会在房间里与所有其他VP在场. |
| 173 | Why? | 为什么? |
| 174 | If you think about this, he really thinks he's doing them solid. | 如果你想到这一点,他真的认为 他做的坚固。 |
| 175 | He says feedback is a learning opportunity. | 他说反馈是一个学习的机会。 |
| 176 | Why would I hoard it in a one-on-one when 40 other people could learn from watching? | 我为什么要把它藏在一对一, 而40个其他人可以从观看中学习? |
| 177 | Now it sounds brutal, but NVIDIA's employees stay five X longer than industry average. | 现在听起来很残酷,但是NVIDIA的员工停留时间比工业平均水平长5X. |
| 178 | Turnover is 2%. | 转身率为2%. |
| 179 | He calls it torturing them into greatness. | 他称之为折磨他们成为伟大。 |
| 180 | 在Contour and Thinking, 我的公司,我做同样的事情。 | |
| 181 | I do a leadership meeting, which is now about 12, 10 or 12 leaders all around our boardroom. | 我做了一个领导会议,现在大约是12,10或12个领导者 在我们的会议室。 |
| 182 | And I also do a content leaders meeting. | 我还做了一个内容领袖会议。 |
| 183 | Any feedback I have to give goes to those two groups as opposed to one-on-ones. | 我要给这两组人的反馈 而不是一对一 |
| 184 | I do not do one-on-ones. | 我不做一对一。 |
| 185 | This is really important. | 这很重要 |
| 186 | And if you think it's just dudes, talk about Kim Scott getting fired by Sheryl Sandberg | 如果你觉得只是男人 说金·斯科特被雪莉·桑德伯格解雇 |
| 187 | for being too nice. | 因为太好。 |
| 188 | So Kim Scott gave a presentation to Google leadership. | 因此,金·斯科特向谷歌领导层做了介绍. |
| 189 | It went well. | 进展顺利。 |
| 190 | After Sandberg walked around and said, | 桑德伯格走过来说 |
| 191 | You said um a lot in there. | 你说,嗯 很多在那里。 |
| 192 | Scott brushed it off. | 史考特把它刷下来了 |
| 193 | Sandberg pushed. | 桑德伯格推动。 |
| 194 | I know an amazing speech coach. | 我知道一个惊人的演讲导师。 |
| 195 | Google will pay for it. | 谷歌会付出代价的 |
| 196 | Scott brushed it off again. | 史考特又把它刷下来了 |
| 197 | Sandberg stopped walking and looked at her and said, | 桑德伯格停止走路,看着她说, |
| 198 | You are one of the smartest people I know. | 你是我认识的最聪明的人之一 |
| 199 | But um makes you sound stupid. | 但你听起来很蠢 |
| 200 | And I'm not going to let you sound stupid. | 我不会让你听起来很愚蠢 |
| 201 | So Scott wrote radical candor about that moment. | 所以斯科特写了激进的坦率 关于那一刻。 |
| 202 | Her frame, caring personally, means challenging directly. | 她的框框,关心个人,意味着直接挑战. |
| 203 | And I think using words like stupid are really triggering for people. | 我觉得用像傻话一样的词 真正触发了人们。 |
| 204 | And in a way, that's exactly what you want. | 在某种程度上,这正是你想要的。 |
| 205 | I call it the idiot index, which I think I stole from Elon Musk. | 我把它称为白痴指数, 我想我偷了从伊隆穆斯克。 |
| 206 | And so with my admin team, I'll say, | 因此,对于我的管理团队,我会说, |
| 207 | Did you run this idea past the idiot index? | 你有没有通过白痴指数来研究这个想法? |
| 208 | And that is such a triggering thing for people. | 这对人们来说是种刺激。 |
| 209 | They're like, Does she call me an idiot? | 他们喜欢, 她叫我白痴? |
| 210 | Does that mean I'm an idiot? | 那表示我是白痴吗? |
| 211 | But what I'm saying is only an idiot would do this. | 但我想说的是 只有白痴才会这么做 |
| 212 | Did we run it past an index? | 我们是否通过指数进行测试? |
| 213 | Not you. | 不是说你 |
| 214 | But when you're looking at a bunch of options in front of you, | 但当你看到 一堆选项在你面前, |
| 215 | did you go, Imagine my dumbest friend is right here. | 你有没有去,想象一下 我最笨的朋友就在这里。 |
| 216 | Is my really dumb friend going to make this decision | 我那蠢朋友会做这个决定吗? |
| 217 | that I always get annoyed at my dumb friend for making? | 我总是因为我那蠢朋友的制造而生气? |
| 218 | And this is really helpful because if you don't do this, | 这真的很有帮助 因为如果你不这样做 |
| 219 | you're failing your people. | 你辜负了你的人 |
| 220 | Now the next part, we talk about this like the room you're afraid to call. | 现在,接下来的部分,我们谈论这个 像房间你害怕打电话。 |
| 221 | So often managers become human complaint boxes. | 因此,管理人员经常成为人类的投诉箱。 |
| 222 | Like you don't want to be stuck accidentally becoming a therapist. | 就像你不想被卡住 意外成为一名治疗师。 |
| 223 | Do you? | 是吗? |
| 224 | I know that I do not. | 我知道我没有。 |
| 225 | That is not my happy place at all. | 这不是我快乐的地方 |
| 226 | I think there's a pattern here, right? | 我觉得这里有规律 对吧? |
| 227 | Two people have a problem with talking to each other. | 两人对彼此说话有问题. |
| 228 | Instead of talking it out, one person brings it to you. | 而不是说出来,一个人把它带给你。 |
| 229 | The leader, right? | 领导,对不对? |
| 230 | You see this in social circles too. | 你也在社交圈里看到这个 |
| 231 | Like Pam did this. | 就像帕姆干的一样 |
| 232 | Then the other one, right? | 然后另一个,对不对? |
| 233 | Nobody's talking to each other, but everybody's talking about each other. | 没有人互相交谈 但每个人都在谈论对方 |
| 234 | And the two people who actually have the problem, | 而两个真正有问题的人 |
| 235 | they're not talking at all. | 他们根本没说话 |
| 236 | This happened to me in my business recently. | 这发生在我最近的工作。 |
| 237 | It's super annoying. | 超烦人的 |
| 238 | It's one of my biggest complaints in business. | 这是我在生意上最大的抱怨之一 |
| 239 | And I finally had to sit them in a room together and say, | 最后我不得不让他们坐在一个房间里说, |
| 240 | you're both adults, talk to each other, or stop complaining to me. | 你们两个都是成年人 互相交谈 或停止向我抱怨 |
| 241 | But you don't get to do both. | 但你不能两者兼有 |
| 242 | If you guys talk to each other and you can't work it out | 如果你们彼此交谈,却无法解决 |
| 243 | and you are doing it direct, then you can bring it to me. | 而你直接做,然后你可以把它给我。 |
| 244 | But if you are not even having a conversation, | 但是如果你甚至没有谈话, |
| 245 | I don't want to hear about it because all you're teaching me | 我不想听,因为你教我的 |
| 246 | is that you're not good enough or strong enough | 你不够好,不够强壮 |
| 247 | or have enough confidence in order to fix this. | 或者有足够的信心来解决这个问题。 |
| 248 | You just want to gossip and have drama. | 你只是想闲谈 并有戏剧。 |
| 249 | And I have no space for gossip in my life. | 我这辈子没有闲话可说 |
| 250 | I know this is a little intense. | 我知道这有点紧张 |
| 251 | And maybe you're like, how am I going to do that if I'm not in charge? | 也许你喜欢, 如果我不负责怎么办? |
| 252 | Here's what I would do instead. | 这就是我会做的。 |
| 253 | I like to say what Dave Ramsey's rule is, | 我想说戴夫拉姆齐的规矩是什么 |
| 254 | and he taught me from being at his headquarters. | 他教我从他的总部。 |
| 255 | He says, at my company, we have a no gossip rule. | 他说,在我的公司, 我们没有一条八卦规则。 |
| 256 | We just don't allow it. | 我们只是不允许它。 |
| 257 | And so if anybody's gossiping or talking about anybody | 所以如果有人在闲聊 或谈论别人 |
| 258 | and they find out at Dave Ramsey, you get fired. | 他们发现戴夫・拉姆齐, 你被解雇。 |
| 259 | So I like to say something like if I'm not the main main head dog leader | 所以我喜欢说一些类似的话 如果我不是主要的头狗头领 |
| 260 | and I can't be as tough as Cody is, I might say something like, | 我不能像科迪那么强硬, 我可能会说, |
| 261 | you know what, I have a rule this year for me. | 我今年有个规矩 |
| 262 | I don't gossip. | 我不会闲言闲语 |
| 263 | I don't talk about other people when they're not in the room. | 我不谈别人 当他们不在房间里。 |
| 264 | It's my 2026 rule. | 这是我的2026年规则。 |
| 265 | And so I actually can't participate in this conversation. | 所以我实际上不能参与这个对话。 |
| 266 | It's just like one of the things I gave up this year. | 这就像我今年放弃的一件事 |
| 267 | Now, if we want to go talk to the person in person | 现在,如果我们想亲自去和他谈谈 |
| 268 | and like work it out between the three of us | 喜欢我们三个一起解决 |
| 269 | and have a constructive conversation, I got you. | 并有一个建设性的谈话, 我得到了你。 |
| 270 | I will support you. | 我会支持你。 |
| 271 | I'll be there. | 我会在那里。 |
| 272 | I actually have a rule. | 我其实有个规矩 |
| 273 | I just don't gossip right now. | 我只是不说闲话 现在。 |
| 274 | I don't like how I feel afterwards, so I just stop doing it. | 我不喜欢我之后的感受, 所以我只是停止这样做。 |
| 275 | I think most workplace drama exists because people are having | 我认为大多数工作场所的戏剧存在 因为人们有 |
| 276 | the wrong conversation with the wrong person | 与错人交谈错误 |
| 277 | and not willing to say it to their face. | 不愿当着他们的面说 |
| 278 | The rule is go direct to the source. | 规矩是直接去源头 |
| 279 | If you have a problem with somebody, who's the first person you should talk to? | 如果你对某个人有意见 那你应该和谁谈? |
| 280 | Them. | 他们。 |
| 281 | Not me and not the group chat. | 不是我 也不是集体聊天 |
| 282 | Also, I think sometimes people are just looking for somebody to hold a line. | 而且,我觉得有时候人们只是 寻找一个人来维持一条线。 |
| 283 | So if you do that and you stop being everybody's emotional middleman, | 所以,如果你这样做,你停止 成为每个人的情感中间人, |
| 284 | the team is going to start handling its own friction instead of laundering it through you. | 团队将开始处理 自己的摩擦 而不是通过你清洗它。 |
| 285 | I actually saw this the other week. | 我上周真的看到了这个 |
| 286 | My president in a leadership meeting just brought it up. | 我的总统刚刚在领导会议上提出这个问题。 |
| 287 | He said, I had to deal with a bunch of annoying drama this week. | 他说,我不得不处理 一堆烦人的戏剧本周。 |
| 288 | I didn't appreciate having to deal with this issue. | 我并不想面对这个问题 |
| 289 | Just one of the leaders had a little flame out. | 只有一位领导人有一点火光。 |
| 290 | And he's like, and I didn't appreciate the fact that I had to mediate | 他喜欢,我不 欣赏的事实,我不得不调解 |
| 291 | two of your direct reports. | 你的两份直接报告 |
| 292 | This should really be your issue. | 这应该是你的问题 |
| 293 | And he's like, anybody have anything they want to say about that? | 他喜欢,有人有什么 他们想说什么呢? |
| 294 | So it's just out in the open as opposed to this thing. | 因此,它只是 露天与这个东西。 |
| 295 | It's in the DMs that's behind the scenes. | 这是在DMs 幕后。 |
| 296 | And in fact, even today, I was like, listen, I can feel from both of your teams. | 事实上,即使是今天,我还是想,听着, 我能感觉到你们两支队伍。 |
| 297 | There's a lot of frustrations. | 众生苦恼. |
| 298 | I really wish you two could feel like you're on the same team. | 我真希望你们俩能觉得你们是一伙的 |
| 299 | Both sides are frustrated with each other. | 双方互感挫折. |
| 300 | And instead of being a team heads down, figuring it out, | 而不是作为一个团队 头下来,想出它, |
| 301 | you guys are going back and forth and back channeling. | 你们要回转和回转 |
| 302 | It's honestly kind of exhausting. | 真的有点累 |
| 303 | Why can't you both just say, okay, | 你们两个为什么不能说,好吧, |
| 304 | can you do this better? | 你能做得更好吗? |
| 305 | What can I do better? | 我还能做得更好吗? |
| 306 | Okay, I'll do that. | 好吧,我会做到这一点。 |
| 307 | And then have a conversation to ask if you two are nailing it. | 然后有谈话 问你们两个是不是在钉它。 |
| 308 | I'm like, you're all very competent. | 我很喜欢,你们都 非常胜任。 |
| 309 | Lord, we'd get more done if you worked this way. | 狦硂妓暗и穦暗眔 |
| 310 | He kind of gave me some feedback. | 他给了我一些反馈 |
| 311 | What are we not doing that can be improved? | 我们没有做什么可以改进? |
| 312 | Who's saying what? | 谁在说什么? |
| 313 | And I said, no, no, we're not playing the he said, she said game. | 我说,不,不,我们不是玩 他说,她说游戏。 |
| 314 | I want to make sure you guys are really working together. | 我想确定你们真的在一起工作 |
| 315 | Can you do that in a team? | 你能在团队中做到这一点吗? |
| 316 | Everybody should be vibing on what we need to solve. | 每个人都应该对我们需要解决的问题感到振奋。 |
| 317 | This is not rocket science. | 这不是火箭科学。 |
| 318 | People have done way harder things than this. | 人们做的比这更难 |
| 319 | And, you know, eventually it's like, fair enough. | 而且,你知道,最终 它就像,足够公平。 |
| 320 | Okay, you know, we'll work on this. | 好吧,你知道的,我们会努力的。 |
| 321 | I hear you. | 我听见了 |
| 322 | I'll do my part. | 我会尽我的责任的 |
| 323 | I said, great, I will always hear your frustrations | 我说,太好了,我会永远听到你的挫折感 |
| 324 | as long as you guys are actually airing them out to each other. | 只要你们真的在互相广播 |
| 325 | Because the truth is, you will actually have a team | 因为事实上,你们会有一个团队 |
| 326 | that is so much higher functioning | 这么高的功能 |
| 327 | if you push them to have crucial conversations. | 如果你逼他们进行关键的对话 |
| 328 | To the point of I literally have handed people before | 到现在为止,我已经把人交给了 |
| 329 | (原始内容存档于2018-09-26). Rridical Candor or Crucial Conversations. | |
| 330 | And so don't feel like leadership is about being liked. | 所以不要觉得领导力是被喜欢的。 |
| 331 | It's about making your people better. | 而是让你的人变得更好 |
| 332 | I think in the future, you should aspire to be the type of leader | 我认为将来你应该成为领袖 |
| 333 | where other people say, yeah, they're really tough, | 其他人说,是的,他们真的很坚强, |
| 334 | but man, am I better because of it. | 但男人,我是不是更好 因为它。 |
| 335 | It's not just that I like that person. | 不只是我喜欢那个人 |
| 336 | I like who I am because of them. | 我喜欢我是谁,因为他们。 |
| 337 | Because of the way that I have learned watching them, | 因为我学会了看着他们 |
| 338 | I am more valuable today. | 今天我更有价值。 |
| 339 | Don't you want to be respected, not just liked? | 难道你不想被尊重吗? |
| 340 | I know I do. | 我知道我会的 |
| 341 | Soft feedback feels kind, | 柔软的反馈感觉很好 |
| 342 | but honest feedback will actually build your employees up. | 但是诚实的反馈 将实际上建立你的员工。 |
| 343 | Every manager has to choose between comfort or growth. | 每个经理都要在舒适或成长之间做出选择. |
| 344 | So remember clear. | 所以请记住清楚。 |
| 345 | And this week, have that conversation. | 这周,我们来谈谈 |
| 346 | Do the difficult convo. | 做困难的召集。 |
| 347 | Talk to the person that feels off. | 跟感觉不对的人谈谈 |
| 348 | Maybe get rid of the person on your team | 也许摆脱你队里的人 |
| 349 | that will not do the thing you know they need to do. | 那不会做你所知道的事 |
| 350 | And if this is you in your personal life, | 如果这是你的个人生活, |
| 351 | do the exact same thing. | 做同样的事情。 |
| 352 | Half of the stuff that works in business | 生意上一半的东西 |
| 353 | works even better in your personal life. | 在你个人生活中工作得更好 |
| 354 | There's just no guardrails | 没有护栏 |
| 355 | {\fn黑体\fs22\bord1\shad0\3aHBE\4aH00\fscx67\fscy66\2cHFFFFFF\3cH808080}你该怎么用八卦的硬话 | |
| 356 | in your personal life too. | 在你的个人生活中也是如此。 |
| 357 | And if you want us to help you become a better leader, | 如果你想让我们帮你成为更好的领袖 |
| 358 | if you want us to help you have these kinds of conversations | 如果你希望我们帮助你 有这种对话 |
| 359 | and figure out where you are choosing comfort over growth, | 想想你在哪里选择舒适而不是成长, |
| 360 | maybe you should join the boardroom | 也许你应该加入董事会 |
| 361 | where we help owners do this every single week. | 我们帮助业主每周做一次 |
| 362 | Can you tell me if this episode was useful? | 你能告诉我这集是否有用吗? |
| 363 | And what is the thing that is holding you back from growth? | 是什么让你无法成长? |
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